Technical Client Specialist

Technical Client Specialist

Location: Poland (remote)
Company: Navro – Pioneering the Future of Payments

Not Your Average Tech Troubleshooter

Role Overview

We are seeking a proactive and detail-oriented professional to join our team, focusing on the end-to-end management of client payment data, technical operations, and support. The successful candidate will play a critical role in ensuring the accuracy and integrity of beneficiary and mandate data, managing payment testing procedures, and providing essential technical support to both new and existing clients. This role requires a blend of analytical skills, technical proficiency, and strong communication abilities.

This is a fantastic opportunity for someone who enjoys a varied workload, from technical problem-solving to client engagement. You'll be a key player in ensuring our clients have a smooth and successful experience with our platform from the very start.

You won’t have layers of approval slowing you down. You will have the freedom to make real, impactful decisions from day one. This isn’t a passenger role. We’re bringing you in for your expertise, and your relentless drive. You will be responsible for providing crucial technical support and ensuring the accuracy and integrity of our systems for both new and existing clients.

Who We Are 

We are transforming payments for global platforms and e-commerce businesses. As the world’s first payments curation platform, we simplify cross-border transactions by uniting best-in-class infrastructure into a seamless ecosystem, enabling businesses to scale and operate effortlessly across borders. Cross-border workforce payments are slow, expensive, and outdated. We can’t be. Businesses rely on us to pay their people accurately and on time - contractors, freelancers, and employees across the globe. When we say we’ll deliver, failure isn’t an option. If we don’t do what we said we would, people don’t get paid - not just a transaction delayed, but real workers left without wages. That means a developer in Argentina missing their paycheck, a freelancer in the Philippines unable to pay rent, or a contractor in Poland unable to get to work. No excuses. No passengers. No tolerance for politics or mediocrity.

Requirements

What This Role Demands:

⚡ You Own It – You’re accountable for every technical detail, every client issue, and every outcome. If the data’s wrong or a test fails, it’s on you to fix it. 

⚡ You Ask the Hard Questions – You don’t just process requests; you challenge assumptions, push boundaries, and make us better. Why is this data structured this way? Why not another? 

⚡ You Fix What’s Broken – No waiting for permission. If a process is clunky or a client is stuck, you dive in and solve it. 

⚡ You’re Hands-On – One minute you're analyzing a payment rejection report, the next you’re configuring API credentials for a new client. 

⚡ You Thrive in Chaos – Startups are messy. Priorities shift, systems evolve, and ambiguity is constant. You bring clarity without getting bogged down by rigid processes. 

⚡ You Handle the Pressure – Fast-paced. High stakes. You balance multiple projects, manage tight timelines, and keep moving forward. 

⚡ You’re Here for the Journey – This is career-defining. It’s hard, rewarding, and not for the faint-hearted. If you’re ready to grow alongside Navro, let’s build something amazing together.

What You’ll Be Doing:

• API Client Support & Onboarding: Support new clients in understanding and onboarding with the Navro API endpoints. Triage and resolve technical issues and requests from existing clients, ensuring minimal disruption to their operations.
• Beneficiary & Mandate Data Management: Conduct data analysis to ensure accuracy and compliance. Manage the upload of beneficiary and mandate data into the Navro Hub, and provide feedback to Implementation Managers on any data gaps.
• Penny Test Management: Manage the full penny test process, including file creation, reporting, and analysis of rejection reasons to provide actionable next steps.
• System Administration & Support: Configure API credentials for clients, provide technical user access support via back-end systems like Keycloak, and manage sandbox environments.
• Incident Support: Provide first-line support for beneficiary and technical payment-related issues, and address support tickets efficiently.
• Knowledge & Documentation: Maintain and update the knowledge base with technical documentation and process flows to support both clients and internal teams.

What We’re Looking For:

Essential

• Proven experience in a technical support, client support, or operations role.
• Strong analytical and problem-solving skills, with a keen eye for detail.
• Exc