Senior Analyst, Service Provider Management

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident. 

We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.  

Join us for the opportunity to grow and make a difference in ways that matter to you. 

About this Position

The Senior Analyst role is part of Global Investment Operations and has responsibility for management of one or more critical service provider relationships, where the services provided are essential to the uninterrupted performance of a critical business process, and have direct impact to client services or the firm’s reputation. The objectives of this role are achieved by leveraging firm knowledge, documenting and implementing effective vendor oversight processes within the investment management lifecycle, operationalizing effective vendor governance structures, maintaining a holistic view of the provider(s) and effective communication for decision-making.

Role Summary

Responsible for the service provider oversight program for assigned vendor(s). Contributes to the development, implementation, and maintenance of the program's governance model and various processes around service-level agreements, request for proposal assessments, performance monitoring, due diligence, provider audits, and transition plans. Facilitates the evaluation and capability assessment of service providers. Typically has direct accountability for a limited number of standard or moderately complex vendors and/or portfolios.

Responsibilities

• Serves as knowledge base on vendor’s product/service portfolio for the firm; portfolio is moderately sized with some complexity. Coordinates overall provider governance and interaction program. Facilitates strategic alignment between T. Rowe Price and service provider. Prepares regular reports on the overall status of the relationship and performance against agreed service levels; presents to management and other stakeholder and governing bodies. Participates in contract and fee schedule negotiations for new services, new products, renewals etc.; coordinates support from legal and procurement. Acts as a first point of escalation for operational issues that cannot be solved within the functional teams. Participates in relationship governance reviews and committees.
• Participates in, and can occasionally lead, the negotiation and implementation of detailed service level agreements (SLAs), and monitors ongoing adherence to the terms of such agreements. Coordinates periodic reviews of the SLAs and updates as required. Coordinates, and can lead, regular on-site due diligence, including observation, validation and reperformance of contracted functions following a risk based approach. Performs periodic audits of contracted services. Monitors service delivery trends and evaluates service provider performance issues. Participates in, and can lead, regular service review meetings with senior-level service provider representatives. Serves as an escalation contact for T. Rowe Price service provider concerns raised in regular service review meetings with T. Rowe Price managers and stakeholders. Evaluates errors, service failures, and control exceptions. Escalates remediation concerns and delays to T. Rowe Price management and service provider’s relationship manager. Participates in periodic review of T. Rowe Price service provider oversight activities. Identifies opportunities to strengthen