Director Academic Support Services

General Statement of Job

Reporting to the Executive Director of the Student Success Center, the Director of Academic Support Services provides direction for services that contribute to the overall success of the Student Success Center. The Director of Academic Support Services works collaboratively to evaluate, develop and enhance appropriate aspects of academic support that promote student learning and success to improve student life and retention. The Director is responsible for the development, implementation, and evaluation of policies, procedures, and programs regarding academic support for all areas of the department.

Specific Duties and Responsibilities

Essential Duties:

Director of Academic Support Services

• Develop, coordinate, implement, manage, and promote the university's advising academic support services, which may include one or more of the following programs offered through the Student Success Center: advising, academic recovery, tutoring, disability services, orientation, special student population programming, student employment, first-year experience, and others.

• Contributes to the vision and goals of the Student Success Center and articulates this vision through the creation of programs that support these goals, including program development, oversight, and the gathering and dissemination of all necessary program assessment data and reports.

• Assists with the coordination of campus-wide procedures for academic advising across the various schools and colleges including, change of major, freshman follow-up, at-risk student identification, and proactive outreach.

• Work closely with academic success coaches, career services, and student success personnel to provide holistic student support

• Ensure students are provided consistent, accurate and prompt advising and academic support services.

• Establish resources for use of various University departments to aid in the delivery of integrated advising and transition services.

• Collaborates with various offices to integrate and offer academic support services as part of the orientation and onboarding process for new students

• May serve as Department Chair for students who are undeclared, seeking a Bachelors of General Studies and Bachelors of Applied Science to ensure that graduation requirements are completed, and degree is earned.

• Serve as Co-Chair of the Academic Advising Council, collaborating with University units to develop and distribute communications related to the advisement of students, and coordinate ongoing training for faculty and professional staff advisors

• Maintain shared governance over the development of the Master Advisor Training Program and continuous learning modules and workshops.

• Supports the University Experience Curriculum in collaboration with the Executive Director, inclusive of curriculum design, instruction, and course assistant recruitment and development.

• Serves on various committees as assigned.

• Identify and enhance existing programs and services as well as set direction for future phases of academic support programming to include efforts designed to serve both the general student population as well as special student populations such as at-risk students, commuter students, non-traditional students, veterans, and graduate students.

• Serve as the administrator for the Student Management Software and early alert (i.e., Lion Alert) system.

• Carry out supervisory responsibilities for academic success coaches tasked with advising academic support responsibilities in accordance with University policies and applicable laws, which include interviewing, hiring, and training employees; Planning, assigning, and directing work; Appraising performance; Rewarding and disciplining employees; Addressing complaints; and resolving problems.

• Implement an effective data-informed system for informed decision-making and assessment, which includes processes for feedback and improvement, to evaluate efforts and results to ensure effective and efficient engagement and support services are provided to students through academic support programs.

• Participate in divisional and college-wide committees and efforts to support and improve student life, retention, and graduation.

• Stay informed on current national trends in higher education and remain current in the field of advising; incorporate knowledge into the Student Success Center programs.