Sr Business Systems Analyst SAP CS/SM

 Requisition ID:                       61269                          Title: Sr Business Systems Analyst SAP CS/SM Division: Arthrex, Inc. (US01) Location: Fort Myers, FL

 

 

 

 

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a SAP CS/SM Business Systems Analyst who works directly with the Customer Service departments within Arthrex to develop efficient, well structured, well documented technical solutions for SAP Customer Service /Service Management (CS/SM).   Responsible for hands-on functional configuration in SAP CS/SM & SD modules.  Provide SAP CS/SM support performing required system configuration, various testing activities (regression and project related), along with following the established change management process.  A successful candidate must be able to analyze and document business flow from end to end. Excellent communications and analytical skills, strong technical project management skills and a Bachelors’ degree will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

 

Main Objective:

Responsible for facilitating process improvements engaging business and IT, as well as design and/or configure, analyze, implement, test, and maintain the organization’s on-premise and cloud computing SAP applications in CS/SM (Service and Repairs) area

Essential Duties and Responsibilities:

• Responsible for hands on functional configuration in SAP CS, SM and SD modules.
• Demonstrates expertise in Arthrex core application systems
• Proficient in application configuration, including multiple add-on products/modules
• Participates in gathering user/customer requirements and quantify appropriate actions
• Analyzes business process potentials for streamlining and improvements in efficiencies
• Partner with the business and jointly develop technology enabled solutions
• Refine and enhance solution designs based on industry standards and global best practices
• Provides functional consulting on complex SAP projects including rollouts
• Design and deliver high quality solutions through system configuration and/or development that meet overall business requirements in the areas of responsibility
• Interface with COE functional experts and business process owners to facilitate process improvement and develop new functionality
• Organize workshops and proof of concepts (POC) in SAP for the solutions offered
• Develop documentation for systems and processes
• Effectively complete transfer knowledge to the customer for on-going support
• Develop and manage project plans for subject area
• Design, document, and implement unit, integration, and parallel test plans.
• Participate in user functional and technical specification creation
• Able to communicate technical information in a non-technical manner to Business team

Education and Experience:

• Bachelor’s Degree required. Master’s Degree preferred.
• Degree in Computer Science or related field preferred.
• 5 years of hands-on experience with SAP CS, SM, SD required
• Hands-on experience with SAP ECC required.
• Understanding of the ASAP methodology
• Must have experience configuring and delivering SAP solutions with Service Contracts; Warranties; Notifications; Repair Orders; Service Orders; Pricing; Resource related billing.