Sales & Service lead, Dublin

 

 

Location/Office Policy: AIB Crumlin Branch

 

• Are you customer focused?
• Do you have a strong understanding of Regional markets?
• Do you hold a full QFA qualification?

 

 

What is the role: 

 

Our vision is to be the best bank in every community.  We want to be customer focussed and dynamic, driven by empowered people with an agile mind-set, with teams executing brilliantly every day, consistently outperforming the market, and generating value for our customers and AIB.

Our Sales & Advisory teams play key roles in supporting this vision.

 

We are available to our customers through the channel of their choice and constantly strive to support our customer through social media, live events, and workplace banking. You will be expected to play an active part in the Dublin Local Market.

  

Key accountabilities: 

 

1. Manage the Sales Performance, Service Quality, Digital Enablement & Change agenda to support the delivery of the business plan, whilst ensuring the highest quality customer and operational experience that clearly differentiates AIB from its competitors.
2. Lead and Coach a Branch Sales and Advisory team to achieve income and sales objectives, with particular emphasis on key Mortgage, SME, Personal and Wealth segments of the business. Focus on building awareness of our Digital capability enabling customers to self-serve, whilst also maximising our own internal enablers to create greater capacity for Customer Advisory & Support.
3. Work collaboratively with all areas of the business to meet shared objectives, and build relationships with external influencers locally, be present in the Community.
4. Lead a culture of open communication and staff engagement. Prioritise developing others, taking action to guide team members to broaden their skillset and perspective.
5. Hold self and others accountable to meet commitments. Act with a clear sense of ownership and communicate with clarity and conviction. Take personal responsibility for decisions, actions, and failures, ensuring you Own the Outcome. Sustain a strong culture of compliance, adhering to Operational, Credit & Risk policies and procedures always displaying AIB Leadership Behaviours

Minimum criteria:  

 

1. A strong understanding of Local Markets and how the Sales & Advisory Team Lead role contributes to the delivery of the business plan.
2. Proven track record of managing and delivering stretching targets including new business acquisition.
3. Can demonstrate competency in providing sales leadership support to a team, ensuring all members are clear on performance expectations in relation to sales and customer engagement activity.
4. Has encouraged the engagement and motivation of staff by providing honest, fair, and frequent feedback, which focusses on continuous improvement and the development of skills and competencies.