Sr. Technical Program Manager, AI Tooling (Hybrid - Seattle, WA)

Job Description

Are you passionate about AI and machine learning? Do you have the knack for translating complex technical concepts into engaging stories? Nordstrom is looking for a Senior Technical Program Manager to join our AI Tools team. In this pivotal role, you will act as an evangelist for our AI tools, driving adoption and fostering a vibrant developer community. Your strategic vision, technical expertise, and exceptional communication skills will help us achieve our ambitious goals. 

 
At Nordstrom, we believe in creating a dynamic and inclusive workplace where innovation thrives. As a leading fashion retailer, we are committed to pushing boundaries and leveraging cutting-edge technology to enhance customer experiences. Our AI Tools team is at the forefront of this mission, driving transformative AI solutions that impact the entire organization. We invite you to join us in this exciting journey, where your contributions will shape the future of retail. 

A day in the life...

AI and Machine Learning Expertise: 

• Develop a deep understanding of our AI tools and technologies. 

• Stay current with AI/ML advancements and best practices. 

Communication and Evangelism: 

• Articulate complex AI concepts in an accessible and engaging manner. 

• Create and deliver compelling presentations, demos, and technical content (blogs, whitepapers, tutorials). 

• Represent Nordstrom at conferences, webinars, and community events. 

Developer Relations: 

• Build and nurture a thriving developer community. 

• Organize and participate in meetups, hackathons, and other community events. 

• Establish feedback channels and use developer insights to inform product development. 

Strategic Vision: 

• Define and drive the strategy for AI tools, aligning with business goals and developer needs. 

• Conduct market analysis to stay ahead of AI and developer tooling trends. 

Collaboration and Influence: 

• Work closely with engineering, product management, marketing, and other teams to drive AI tool adoption. 

• Influence and persuade stakeholders to support AI initiatives. 

Technical Leadership: 

• Mentor and guide team members on AI best practices. 

• Promote a culture of innovation and experimentation. 

Metrics and Impact Measurement: 

• Define and track key performance indicators (KPIs) to measure the success of AI tools. 

• Conduct ROI analysis to demonstrate the value of AI tools. 

You own this if you have...

• Bachelor’s or Master’s degree in Computer Science, Engineering or equivalent industry experience

• 7+ years of experience in technical program management, with a focus on AI/ML or related technologies. 

• Proven experience in AI and machine learning, including hands-on experience with AI/ML tools and frameworks (e.g., TensorFlow, PyTorch, scikit-learn). 

• Exceptional communication and storytelling skills, with experience creating technical content and delivering presentations. 

• Experience building and nurturing developer communities.