Senior Manager of Dietetics & Health Coaching

Found is an evidence-based weight care solution that combines the best of modern medicine with lasting behavior change, access to personalized coaching and a supportive community. Centered around clinical care, Found provides its members with a comprehensive weight loss program that delivers long term, sustainable results. 

Found designs personalized treatments around every factor that make people unique, including biology, medical history, existent lifestyle, goals and more. Found’s members are supported by a team that includes providers to prescribe effective medication, and the best of consumer technology to provide behavioral health interventions delivered through our app for guidance on nutrition, movement, sleep and emotional health. 

Found is among the largest medically-assisted weight loss clinics in the country, having served 200,000+ Americans to-date and has raised more than $130MM from leading investors, including Atomic, GV, WestCap, IVP, TCG, Define Ventures and more.

About the Role

We are seeking an experienced and innovative leader to help us build a world class dietitian team and scale our world class health coaching team. As the Senior Manager of Dietetics and Health Coaching, you will be responsible for making sure that our team of dietitians and health coaches have the tools, training, and support they need to help our patients achieve their goals both on and off the scale. You will define and iterate upon the role of both the dietitian and the health coach in the interdisciplinary care team, partnering with our clinicians and non-clinical support staff on the Care & Service Delivery team. You will draw upon your expertise in dietetics, health coaching, and behavior change to define what great performance looks like for telenutrition and telehealth coaching.

What You’ll Do

• Team Leadership and Management: Lead, mentor, and manage the dietetics and health coaching organization. Set goals and define best practices around people, process, and performance, including productivity and member satisfaction. Hire and onboard dietitians and coaches to meet business demand. Develop and evolve the appropriate management structure.
• Care Delivery Strategy: Design and execute a dietetics and health coaching strategy that operationalizes the role of nutrition, physical activity, mood, sleep, stress, and daily habits in the care pathways and guidelines to deliver safe, high quality, effective, and efficient obesity care. Ensure compliance with all regulations, laws, and policies that govern the provision of clinical care.
• Business Strategy: Develop and implement a business strategy to align nutrition and health coaching services with broader company objectives, including optimization of insurance reimbursement. Stay abreast of industry trends, regulatory changes, and best practices to continually enhance our reimbursement approach and drive toward compelling economics.
• Continuous Improvement and Innovation: Analyze data, identify trends, and provide insights that highlight achievements in dietetics and health coaching, as well as identify and prioritize areas for improvement. Collaborate with cross-functional teams, such as the Quality, Equity, and Experience team, to build process and performance improvement initiatives, as well as product features, to ensure the delivery of safe, high quality, effective, and efficient telenutrition and telehealth coaching.
• Team Culture Building: Build a positive and cohesive culture where a distributed dietetics and health coaching team is empowered and inspired to deliver on our vision and core values. Champion change management, professional development, and continuous improvement and innovation.

What You'll Bring

• 3+ years experience as a registered dietitian (RD), preferably in a digital setting. Bonus points if you hold a current CDCES credential or coaching certification
• 3+ years experience as a people manager and a manager of managers, ideally of a distributed team, including hiring, onboarding, leading, managing, and inspiring
• Experience with healthcare reimbursement, especially for telenutrition and telehealth coaching services
• Excellent communication skills, both verbal and written, with the ability to effectively communicate complex concepts to a variety of audiences
• Strong aptitude for problem solving, with the ability to identify the highest priority opportunities for improvement and work collaboratively with other colleagues and departments to address them
• Demonstrated ability to prioritize and manage multiple tasks and projects at various stages of completion, as well as ensure their successful completion
• Proficiency with data and analytics, with a deep understandin