Account Manager (SMB) - NYC

Description

Passionate about food? Eager to join a dynamic SaaS startup shaping the food and beverage industry? Tastewise is just the place for you. 

Tastewise: The GenAI-powered consumer data platform revolutionizing product strategies and driving success for major brands like Nestle, Pepsi, and Campbell’s. With insights from billions of data points, we empower our clients to create, market, and sell their products faster and more successfully.

Join this $10 trillion industry, where creativity and an entrepreneurial mindset drive daily success and reach the homes of billions of people in an industry where change isn't just a recipe but a way of life.  

Let's shape the future of food together.

About the role

We are seeking an outstanding Account Manager to nurture client relationships and expand our customer base. The ideal candidate will have a strong background in account management, especially within the SaaS space, and a passion for leveraging data to shape the future of food.

Key Responsibilities:

• Manage a portfolio of client accounts, ensuring high levels of customer satisfaction and engagement.
• Act as the primary point of contact for clients, addressing inquiries and providing support.
• Develop and implement account strategies to drive growth and maximize revenue opportunities.
• Collaborate with the sales and product teams to align on customer needs and solutions.
• Identify opportunities for upselling and cross-selling additional services and products.
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• Prepare and present performance reports and insights to clients, demonstrating the value of our solutions.

Requirements

• 4+ years of experience as an Account Manager or CSM, consistently meeting or exceeding targets within the SMB space.
• Proven ability to manage client relationships with a strong emphasis on commercial aspects.
• Committed to continuous learning and professional development through workshops, seminars, and conferences.
• Demonstrated ability to communicate, present, and influence effectively across diverse audiences and organizational levels.
• Start-up mindset, adaptable and agile in a fast-paced environment.