We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced, self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

Cruisers have the opportunity to grow and develop while learning from leaders at the forefront of their fields. With a culture of internal mobility, there's an opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed.

If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, join us.

Cruise is looking for a Field Support Coordinator II to help us manage and respond to any situations experienced with driverless autonomous vehicles in the field.

In this position, you will work together across operations, remote assistance, customer success, product and engineering to ensure we are optimizing workflows to meet our service level agreements and to address field situations at the highest standard possible.

 

What you’ll be doing:

• Lead and assist in the communication, execution and documentation of procedures for on-road vehicle recovery and retrieval operations

• Hire, grow, develop, manage, and lead a team of on-road Field Support Representatives in the safe, efficient execution of autonomous vehicle recovery and retrieval operations

• Cross-train with Operations Coordinators to learn additional skills and provide greater operational flexibility for the team

• Work cross functionally with all autonomous vehicle operations and fleet management to enable end-to-end safe, efficient execution, and continuous operational improvement

 

What you must have:

• Experience in operations management, operations planning, or project management at a fast-paced start-up or tech company

• Ability to work both remotely and on-site in one or more of our San Francisco offices and garages

• You are a tenacious team player, with a bias toward action and a continuous improvement mindset; you work well with others

• Tough problems and setbacks do not deter you; you see them as exciting challenges and growth opportunities

• Competency in G-Suite products (Slides, Sheets, Forms), and Microsoft products (Word, Excel, Powerpoint)

• Ability to communicate key issues coherently and confidently to diverse stakeholder groups

 

Bonus points!

• Operational experience with a large, 24/7 frontline workforce

• Mobility or transportation experience, particularly with a large fleet

• Entrepreneurial experience/ownership mentality or other innovation history

• Competency in Jira, Jama, Lucidchart, Smartsheets, and/or Looker

• Passion for the potential of autonomous driving to move life forward in our cities and improve road safety

 

The salary range for this position is $32.00 - 47.00/hour. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.

Why Cruise?

• Our benefits are here to support the whole you:
• Medical / dental / vision, AD+D and life insurance
• Subsidized mental health benefits
• One Medical membership
• Flexible Spending Account 
• Monthly wellness stipend
• 401(k) match 
• Paid time off: vacation, sick, public health emergency, jury duty, bereavement and company holidays. 
• Paid parental, family care and medical leave
• Family care benefits: fertility benefits, Dependent Care Flexible Spending Account (subsidized by Cruise).
• Non-remote employees: Pre-tax Commuter Benefit Plan, healthy meals and snacks 
• CruiseFlex - a working policy for US-Based Cruisers that lets you and your manager find what working style is best for you, whether it’s primarily in-person, primarily at home or a combination of home and in-office time.

• We’re Integrated
• Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.

• We’re Funded
• GM, Honda, Microsoft, T. Rowe Price & Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our pro