Customer Operations Specialist, Dublin

Location/Office Policy:  Central Park, Leopardstown. Fully on-site.

 

• Are you looking to kick-start your professional career with Ireland’s leading bank?
• Do you have a passion for Customer Service?

 

What is the Role:

 

As a Customer Operations Specialist in our Credit Support Unit, you’ll play a vital role in assisting customers who are experiencing financial difficulties. This is a telephony-based role, offering you the opportunity to interact directly with customers, delivering personalized support and solutions.

 

You'll gain valuable experience with a wide range of banking products and services across AIB, EBS, and Haven Mortgages, providing a solid foundation for future growth within Ireland’s banking sector. Join our dynamic, fast-paced team and take the first step toward a rewarding career.

 

We operate on a shift basis as follows:

 

• Week 1: Monday to Friday – 9.00 to 4.30pm
• Week 2: Monday to Friday – 9.00 to 4.30pm
• Week 3: Monday to Thursday 11.30am until 8.00pm, Friday 10.00am - 6.00pm & Saturday 9.00am – 1.00pm
• Week 4: Monday to Thursday 09.00am until 5.30pm & Friday 10.00am – 6.00pm

 

 

Key Accountabilities:

 

• Act as the first point of contact for customers in or approaching financial difficulty, providing effective support by phone.
• Contact customers regarding account arrears and work to identify the most appropriate solutions tailored to their needs.
• Maintain up-to-date customer records in compliance with CCMA and CPC regulations.
• Respond promptly and effectively to customer queries related to their accounts.
• Consistently exceed customer expectations by providing exceptional, integrity-driven service.

 

 

What you will bring:

 

• Minimum 12 months experience in a customer facing-role, with a proven track record of delivering outstanding service.
• Proven track record to delivering strong results against agreed targets.
• A passion for engaging with customers and delivering solutions with integrity.
• Consistently provide the highest quality customer engagements, meeting and often exceeding customer expectations and acting with total integrity.
• A commitment to becoming fully accredited with minimum requirement of successfully attaining APA Loans (Loans & Regulations) within probationary period together with working towards achievement of full QFA status.

 

 

All successful candidates will be required to become accredited to a minimum of an APA in Loans by completing Qualified Financial Advisor modules, in a specified timeframe.  The Bank will cover the cost of registration with the Institute of Bankers and for completion of required modules.  If successful, the Bank will pay a monetary reward.  Paid study leave is also provided.

 

 

Why Work for AIB:

 

 

 

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

 

 

Please click here for further information about AIB’s PACT – Our Commitment to You.

 

 

Key Capabilities:

 

• Customer First
• Collaborates
• Ensures Accountability
• Develops and Empowers
• Operational Excellence

 

 

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Talent Acquisition Team at careers@aib.ie for a conversa