Jobs and Careers

DSP Deputy Program Director of Service Delivery

State of Colorado

Remote, CO, USA, United StatesRemotefull_timeVerifiedPosted 10 Jul 2026

💰 $141,588/yr($106,776/yr – $141,588/yr)

About the role

Posting number: TAA-02060-07.2026

Department: Department of Revenue

Division: Motor Vehicles - Driver Control

Job classification: Management

Posting type: Open

Categories: Transportation, Management, Project Management, Program Management

Summary

Logo featuring a mountain design, a column symbol, and the text

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

Five values: Service, Teamwork, Accountability, Integrity, and Respect, each with a brief description of their importance.

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Examples of duties

The Colorado Department of Revenue (CDOR) impacts every citizen in the state. Within CDOR, the Division of Motor Vehicles (DMV) manages identity security, legal driver credentialing, and vehicle enforcement infrastructure across Colorado.

The Driver Services Program (DSP) Service Delivery Unit is the primary public-facing arm of the DMV. Accountable for serving millions of residents annually, this unit directs public operations across 35 physical field office branches, the state's mobile operations fleet (DMV2GO), and high-volume, consolidated communication call centers. We are dedicated to providing secure, efficient, and accessible services while adhering strictly to state and federal statutory frameworks, including the Colorado Revised Statutes (C.R.S.) and the federal REAL ID Act.

Position Overview

The DMV is seeking an innovative, strategically-minded executive to serve as the permanent DSP Deputy Director of Service Delivery. This critical role provides master strategic direction, policy formulation, and structural operational command for the state's entire public-facing motorist services footprint.

As a senior executive, you will oversee an indirect organizational footprint of approximately 365 FTE, commanding field networks and phone support systems through subordinate District Managers and Operations Managers. Your mission is to assist in the definition and execution of long-term program objectives, standardize service baselines, eliminate operational waste, and optimize multi-channel transaction flow. This role holds final administrative accountability for the state’s field office branches, the consolidated Driver Services Call Center, and the integrated facilities management function.

Primary Responsibilities & Scope

Structural Strategy & Programmatic Optimization (40%): Formulate, evaluate, and permanently approve state-level programmatic policies, transaction standards, and operational frameworks across all front-line channels. Establish long-term strategic plans for wait-time lean goals, statewide throughput cadence tempos, and identity verification compliance. Independently dictate resource allocations and personal services funding between physical and digital transaction channels to address shifting public needs.