Customer Support Officer - Indonesia

Join FxPro: a leading international fintech company. Be a part of our expanding global team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.

As a Customer Support Officer, you'll assist with the FxPro CFD products. The Customer Support Officer's responsibilities include, but are not limited to, providing support to customers through various mediums, answering customers' inquiries, and resolving any issues they may face.

Responsibilities

• Deliver service and support to customers through live chats, emails, and phone calls
• Provide answers to customers by identifying problems, researching answers, and guiding customers through corrective steps
• Handle and resolve customer complaints or issues
• Provide information to customers regarding the Company’s services and products
• Provide quality service and support in a variety of areas, including but not limited to, System/technical troubleshooting, Login/Account issues, Accounting, and Back Office inquiries
• Follow up on the progress of the response to the customer
• Perform Back Office and Client Accounting Department duties as required, and update Customer records
• Ensure that all responsibilities are done so in line with the necessary KYC, AML, and Due diligence controls
• Provide feedback on the efficiency of the service processes in place
• Escalate all matters to senior management as required to ensure the swift resolution of pending issues.
  
  

Requirements

• University Degree or relevant working experience
• Excellent command of the English and Indonesian languages
• Computer literacy at a high level
• Flexible, analytical skills, excellent communication skills, and high attention to detail
• Any knowledge of Finance and Economics is advantageous