Project Manager

 

 

Summary: 

The Project Manager serves as the senior-most on-site leadership role responsible for supporting day-to-day management and oversight of the contract. This position acts with full delegated authority and provides operational leadership across all guard force functions to ensure mission-critical readiness, regulatory compliance, and contract performance. The PM ensures execution of all directives received from leadership, synchronizes operations across all installations, and provides hands-on supervision during surge periods or emergency events.

Essential Duties and Responsibilities:

• Manage all security services and related operations for assigned contract(s), with full authority to make contract-related decisions and ensure all contractual requirements are met.
• Coordinate and implement contract-specific policies, SOPs, post orders, and operational directives in alignment with company leadership and federal stakeholders.
• Provide direct oversight, supervision, and support to site-level supervisors, Security Officers, and administrative staff to ensure compliance with performance, safety, quality, and certification standards.
• Ensure all posts are properly staffed with qualified personnel; prepare and manage staffing schedules to meet contract requirements while controlling labor costs and maintaining accurate timekeeping and payroll records.
• Maintain real-time awareness of guard force status and operational conditions; coordinate adjustments in response to mission needs, emergencies, or surge requirements.
• Serve as the primary liaison for daily operational updates, incident escalation, interagency coordination, and compliance tracking with clients and stakeholders.
• Ensure compliance with all contract deliverables, including scheduling, physical fitness, firearms training, background clearances, uniforms, and certification requirements.
• Conduct scheduled and unscheduled post inspections; review inspection results, quality control findings, reports, and training gaps to support continuous improvement initiatives.
• Recruit, interview, onboard, train, coach, evaluate, and discipline personnel as appropriate; document performance actions and make hiring, promotion, and termination recommendations in accordance with company policy and applicable laws.
• Prepare, review, and submit required operational, staffing, incident, and compliance reports.
• Support contract startup, transition, and turnover activities, including staffing optimization and onboarding.
• Be available during normal working hours within 30 minutes and after hours, weekends, or holidays within two hours to address deficiencies or operational issues.
• Perform additional related duties as required to support business and contract objectives, while not performing Security Officer duties while serving in the Project Manager role.

Supervisory Responsibilities:

• Manages subordinates who supervise armed officer employees. Responsible for the overall direction, coordination, and evaluation of the sites.
• Directly supervises approximately 100 +/- hourly employees.
• Carries out management and supervisory responsibilities in accordance with the organization's policies and applicable laws.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Analytical – Collects and researched data; Uses intuition and experience to complement data; Designs work flows and procedures; Synthesizes complex or diverse information; Uses intuition and experience to complement data.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics;
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things;
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens a