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Virtual Auto Insurance Claims Assistant
Avrek LawCalifornia, United StatesRemotefull_timeVerifiedPosted 22 Jul 2026
💰 $20,000/yr($16,000/yr – $20,000/yr)
About the role
Virtual Auto Insurance Claims Assistant
Department: Case Management
Employment Type: Full Time
Location: California
Compensation: $8.00 - $10.00 / hour
Description
We are seeking a detail-oriented Virtual Auto Insurance Claims Assistant to support our Personal Injury team. This role is responsible for communicating with insurance companies, opening new claims, obtaining coverage and liability information, managing property damage claims, updating case files, and providing administrative support throughout the life of a client's case. The ideal candidate is organized, professional on the phone, and comfortable managing multiple tasks in a fast-paced legal environment.
Responsibilities:
Insurance Claims Management
- Open auto insurance claims with liability and first-party carriersÂ
- Verify insurance coverage and policy informationÂ
- Obtain liability decisions and claim status updatesÂ
- Follow up with adjusters regarding pending claimsÂ
- Document all claim activity in the case management systemÂ
Property Damage Coordination
- Assist clients with property damage claimsÂ
- Coordinate vehicle inspections, estimates, repairs, and total loss claimsÂ
- Communicate with insurance companies regarding rental vehicles and settlementsÂ
- Follow up until property damage claims are resolved
Administrative Support
- Request and gather insurance declarations, photographs, and other claim documentsÂ
- Upload and organize documents within the case management systemÂ
- Maintain accurate notes and recordsÂ
- Monitor task lists and follow-up deadlinesÂ
- Assist with general file maintenance
Qualifications:
- Strong customer service and phone etiquetteÂ
- Experience working with insurance companies or claims (preferred)Â
- Experience in a personal injury law firm (preferred but not required)Â
- Ability to multitask and manage a high-volume workloadÂ
- Strong organizational and time management skillsÂ
- Proficiency with Microsoft Office and web-based softwareÂ
- Comfortable learning case management software
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