Store Director, Retail

About Us

Since 1977, LAGOS has been a pioneer in fine jewelry, combining precious materials and expert craftsmanship to offer modern, iconic styles. Founded by master jeweler, Steven Lagos, the brand’s signature Caviar collections offer bold, unique styles that encourage personal expression. Today, Steven’s daughter. Kate Lagos serves as Associate Designer and Brand Stylist, continuing the tradition of excellence and creativity that defines the brand’s iconic Caviar collections.

About You  

You are a dynamic and driven luxury retail professional with the vision, commitment, perseverance, and grit to grow a business and drive exceptional results. Recognizing that premium and luxury space is often fraught with contradiction, you are fully capable of handling people with a broad variation in thoughts and perspectives. With a command of language, you have the capacity to appeal to people from all around the world. You possess a keen eye for detail, the attention to detail needed to dig beyond the surface, and the capacity to think critically about every aspect of running a premium store. Demonstrating a genuine interest in customers, your ability to tactfully engage on topics ranging from politics to trends is beneficial. 

Position Summary  

As Store Director for our upscale luxury brand, you are responsible for delivering impeccable customer service, driving sales, managing a high-performing team, and upholding the brand’s prestigious image. Your key responsibilities will include leading and managing the store team to achieve sales targets, overseeing daily operations, including inventory control, merchandising, and compliance, analyzing data to make informed decisions and drive store performance, managing the store budget, monitoring expenses, and identifying cost-saving opportunities, facilitating training programs to enhance product knowledge, selling skills, and customer service, ensuring an excellent customer experience by maintaining high standards of service and product knowledge., and addressing customer concerns and feedback to enhance overall satisfaction and store reputation. 

Essential Functions 

• Drive sales by implementing strategic initiatives and inspiring the team to achieve targets. 
• Master sales techniques and lead by example in serving and satisfying clients. 
• Deliver an elevated luxury experience, offering expert styling advice to clients. 
• Address client inquiries and resolve issues promptly to ensure satisfaction. 
• Develop/execute clienteling strategies, ensuring proactive outreach and personalized follow-up. 
• Proactively drive customer acquisition by identifying and engaging new customers. 
• Analyze weekly and monthly performance reports, identifying business opportunities. 
• Optimize key performance indicators (KPIs) such as sales, average transaction value, units per transaction, etc. 
• Manage inventory levels, including ordering, receiving, and displaying products effectively. 
• Ensure accurate cash management, administration, and compliance with the department store’s standards. 
• Ensure compliance with company policies and procedures. 
• Work seamlessly with Bloomingdale’s in-store team including the department manager, personal shoppers, brand stylists, and other sellers to drive sales and elevate the client experience. 
• Build strong relationships within the stores to maximize exposure, cross-sell opportunities, and integrate LAGOS into the broader luxury experience. 
• Motivate, coach, and mentor team members to foster a culture of excellence and engagement. 
• Provide regular coaching sessions, constructive feedback, and one-on-one performance reviews. 
• Oversee staff scheduling, holiday planning, and day-to-day management to ensure smooth operations. 
• Lead by examples, demonstrating a strong work ethic, passion, and commitment to the brand’s vision and values. 
• Manage recruitment, onboarding, and training to build a strong and talented team. 
• Partner with human resources on performance assessments, training plans, and disciplinary procedures. 
• Parter with HR to develop personalized career plans for team members, ensuring consistent development. 
• Ensure the boutique’s caseline is impeccably merchandised and that it adheres to visual directives. <