Business Analyst

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The GSG Colleague MIS & Analytics team (CMA) is seeking Analysts to help drive the performance of our frontline colleagues. The Analyst – Performance Management & Incentives will have the responsibility of defining, implementing and maintaining a performance management program for the front-line colleagues and leaders across GS card rick processes for Credit, Fraud and New accounts teams in multiple markets globally.

Job Responsibilities:

• Manage day-to-day Performance Management and Incentives processes, driving process improvements by analyzing technical issues, performance results, and future project impacts.
• Ensure the Incentives meet all AXP Governance requirements including documentation, approvals and reporting.
• Provide analytical support for Operations through analysis of performance data to identify trends and drive necessary plan changes.
• Leverage Tableau and Cornerstone/Lumi to create customer interactive dashboards and data analyses.
• Establish partnership with critical customers creating solid informal as well as formal communication, including but not limited to meeting facilitation, status updates, and tool clarification / up-training.
• Successfully engage in multiple metrics initiatives, lead and support ongoing metrics projects, and provide consultative expertise focused on win-win solutions.

Minimum Qualifications

• Highly organized and detail oriented.
• Strong written and verbal communication skills, including the ability to interact with GSG leadership
• Skilled in MS Excel, PowerPoint, SQL
• Analytical thinker and problem solver: comfortable working with and manipulating data, ability to find errors in large data set or reports.
• Able to work independently as well as be a team player. Should be comfortable with flexible shift timings to support the international business, as needed.
• Knowledge of GSG Operations.

Preferred Qualifications 

• Understanding of Nice performance management (NPM) and /or Reporting Operational Performance (ROP) interface and Incentives processes.
• Experience working with core MIS teams