Retail Specialist - Part Time

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.

Cirrus offers a competitive benefits package and is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilot’s license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate.  We are committed to investing in the future of our employees and company by offering professional development and career progression opportunities and we engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events.

 

Job Summary

Retail Specialists attend to customers at the Cirrus Store’s physical locations. They are responsible for providing exceptional customer service and personal shopping experiences based on each customer’s unique needs. Retail Specialists should have a passion for forming meaningful relationships in a client-centric retail environment. They foster a friendly atmosphere, discovering opportunities to surprise and delight, while maintaining in-depth knowledge of merchandise available both in the physical store and on the ecommerce site. This position is responsible for inventory standards, maintaining accurate records and adhering to visual standards, acting as the first line of protection against inventory loss. These functions culminate in the efforts to grow revenue while enhancing the customer experience and building lifelong relationships. 

Duties and Responsibilities/Essential Functions

• Perform daily operational duties at physical store locations, including: store opening and store closing, ringing up sales on the point of sale, handling various forms of payments, processing refunds and exchanges, issuing gift certificates, and applying coupons and discounts. 
• Receive merchandise, ensure products are properly priced and labeled, and maintain stock levels appropriately on the store floor. 
• Maintain a clean, tidy, organized, and enticing display of products at all times, adhering to visual standards.
• Ensure accurate inventory, participate in physical inventory counts. 
• Reconcile financial data at the end of each shift and ensure that there are no shortages or overages; explain any discrepancies. 
• Communicate with team members and customers; answer phones, voicemails and emails in a timely fashion.
• Encourage sales, make suggestions, offer alternatives and upsell.
• Maintain in-depth product knowledge.
• Maintain storage of backstock merchandise, keep neat and organized. 
• Understand, anticipate and deliver the needs of the Cirrus Store's various customer profiles, including elevated clientele.
• Demonstrate a motivation to continuously improve personal performance.
• Look for and develop store improvements in merchandise selection, visual standards and operational processes.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• High School Diploma required.
• Two year’s retail or customer service experience.
• Competent in Microsoft Office Suite.
• Ability to quickly learn other programs and systems.
• Capable to work independently, with minimal daily supervision.
• Driven to achieve goals.
• Adapts easily to shifting priorities.
• Ability to demonstrate sound judgement and effective communication skills (written and verbal).
• Valid driver’s license with good record.
• Overnight travel and weekend work will be r