Registered Nurse (CNIII) - Patient Engagement Center, MyChart

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke Primary Care

 

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Duke Nursing Highlights:

 

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

 

Registered Nurse (RN) - Patient Engagement Center, MyChart Department

 

Duke University Health System seeks to hire an experienced Registered Nurse who will embrace our mission of Advancing Health Together.

 

The MyChart Department supports the delivery of high-quality, patient-centered care by managing and optimizing the My Duke Health portal, a secure electronic medical record system. This department ensures patients have seamless access to their health information, appointment scheduling, video visits, billing, and non-urgent medical services. Through collaboration with clinical teams and the use of digital tools, the department enhances communication, streamlines workflows, and promotes patient engagement across the continuum of care.

 

Location: 14 Moore Drive Research Triangle Park, NC 27709

*This position can be remote after the 90-day probationary period if metrics are completed successfully.

 

Hours: 8am – 5pm  

 

What you will do:

As a Clinical Nurse, you will deliver advanced and specialized care to patients, following the standards set by the Nursing Clinical Ladder Program. You’ll also have opportunities to grow and contribute by joining educational sessions, serving on department committees, and participating in research or other health-related projects. In every interaction, you’ll provide compassionate care to patients and their families, always practicing within the RN scope of practice defined by the North Carolina Board of Nursing.

• Identify patient care needs at the unit level and help create standards of care, patient/family education, and staff training to meet those needs.
• Participate in educational sessions, department committees, research projects, and other health-related activities as assigned.
• Provide direction on the proper use, care, and management of equipment and supplies.
• Evaluate the quality and effectiveness of equipment and materials and share feedback with the right team members.
• Watch for potential safety concerns in the care environment and take action to prevent issues.
• Support the growth of other team members through precepting, mentoring, coaching, and role modeling.
• Lead unit-level projects focused on improving patient care quality, clinical outcomes, and staff development.
• Perform other related duties as needed.

 

What you will need:

Education

• Work requires graduation from an accredited BSN program.
• Exception: Registered nurses hired between July 1, 2014 and April 11, 2021 without a Bachelor's degree in Nursing (or higher) are encouraged to enroll in an appropriate BSN program within two years of their start date but must complete the program within seven years of their start date. Registered nurses hired before July 1, 2014 are not required to enroll in a BSN program to remain in this job classification.

 

Experience

• Applicants must meet all requirements set forth by the DUHS Nursing Career Ladder Program for level III.

 

Degrees, Licensure, and/or Certification

• Must have current or compact RN licensure in the state of North Carolina. BLS required.

 

Knowledge, Skills,