Jobs and Careers

Field Services Technician

United Statesfull_timeVerifiedPosted 29 May 2024

About the role

Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview: As a Field Technician, you will provide hardware/software/structure cabling technical service and support, installation, configuration, and problem resolution in a PC/network/infrastructure environment, to include CAT5/6 and Fiber Optics experience. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis you will travel to customer locations, so a flexible work schedule is a must. What you’ll do as the Field Services Technician: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Install, configure and support new hardware and software infrastructure.
Ensure that hardware and software systems are maintained.
Provide technical support to users with very different levels of IT knowledge and competence.
Create work instructions and installation documentation.
Act as the liaison between the Zones team and the customer
Travel to customer locations and possess a flexible work schedule, this will require overnight stays.
Will be responsible for own vehicle with mileage reimbursement.
Provide own cell phone (monthly company reimbursement)
Other duties as assigned.

What you will bring to the team:

High School diploma or equivalent. Associate’s degree preferred and at least 5 years’ experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems.
A+ certification
Ability to travel up to 75% (including a weekend departure, traveling during off-hours, and frequent overnight stays)
Retail and Point of Sale experience
Server and Network rack and stack and connectivity
Familiarity with standard Windows O/S and Office suites.
Apple iOS knowledge
Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties.
Ability to perform final configuration tasks on customer premise.
5+ years’ experience with desktop/laptop hardware.
5+ years’ experience with structure cabling.
Extensive knowledge of Fiber Optic Cabling and Testing
CAT5\ CAT6 cabling experience
Punch down and Patching experience
Access Point experience
VOIP experience
Monitors maintenance
Camera maintenance
Digital Signage experience desired
Excellent customer service and communication skills.
Lift experience (Cert is a bonus to have)
Valid driver’s license.