Pharmacy Technician Manager

About PHIL
At PHIL, we’re on a mission to ensure every patient has access to the therapies they need to live a healthier life. We work behind the scenes to make complex specialty therapies easier to access and manage—for patients, providers, and life sciences partners. Our platform streamlines the prescription life cycle, automates fulfillment workflows, and helps patients start and stay on therapy.

We’re a Series D health-tech company backed by leading investors, and we’re growing fast. We’re building a collaborative, inclusive culture where people who are passionate about improving healthcare can thrive.

The Role
We’re looking for a Pharmacy Technician Manager to lead and scale our team of certified pharmacy technicians. This role will oversee day-to-day operations of the technician workforce, drive quality and efficiency, and ensure compliance with all regulatory requirements. You’ll work cross-functionally with our pharmacists, operations, and technology teams to build best-in-class workflows that support the high-volume fulfillment of specialty prescriptions.

Responsibilities

• Manage and mentor a team of pharmacy technicians across multiple states, including performance coaching and career development

• Set and monitor KPIs related to accuracy, productivity, quality, and compliance

• Ensure all workflows meet state and federal pharmacy regulations, including Board of Pharmacy requirements

• Collaborate closely with pharmacists, fulfillment partners, and tech teams to improve operational workflows

• Own technician hiring, onboarding, and training programs in partnership with People Ops

• Monitor technician licensure and certifications to ensure compliance across jurisdictions

• Identify and implement process improvements to enhance throughput and reduce errors

• Partner with Quality and Compliance teams to address audits, complaints, or other escalations

• Be a subject matter expert on technician scope of practice and tech stack utilization
  

Qualifications

• Certified Pharmacy Technician (CPhT) with an active license in good standing

• 5+ years of pharmacy technician experience, with at least 2 years in a team leadership or supervisory capacity

• Experience in a high-volume fulfillment, mail order, or specialty pharmacy environment preferred

• Strong understanding of technician scope of practice and regulatory compliance across states

• Excellent communication and organizational skills

• Comfortable working in a fast-paced, evolving startup environment

• A proactive, solutions-oriented mindset

• Experience with pharmacy software systems (e.g., PioneerRx, QS/1, FrameworkLTC) a plus