About the Team

DoorDash Labs is an independent team within DoorDash. We're hiring an experienced leader to build our fleet management and service planning functions for robotics solutions solving business problems.  If you have experience applying robotics solutions to a service loved by millions of people, then we want to talk to you!

About the Role

You will lead the Service Operations team for the PHX market at DoorDash Labs. You will lead experienced and new technicians to maximize uptime, supporting our overall fleet utilization goals.  You will report to the Sr. Manager, Technical Operations in our DoorDash Labs organization.  You must be located in the Greater PHX Area, AZ and this is an onsite role with expectations of 100% in-office.

You’re excited about this opportunity because you will…

• Foster a safety-first approach to all things Service
• Lead a team of new and experienced electromechanical technicians to maximize uptime of our robot assets
• Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms
• Track technician productivity to ensure we are good stewards maximizing our limited resources
• Ensure adherence to Service SOPs, including Work Order and Parts flow and management at local level
• Coordinate development of fleet and service technicians in supporting a career path within DoorDash Labs
• Track KPIs and explain variances
• Maintain accountability and uptime of all tools and equipment to support Service Operations
• You may flex to nights or weekends to oversee and spot check the team and support the operation.

We’re excited about you because you have…

• 6+ years of work experience
• Experience leading service technicians and teams
• Prior experience in robotics, electric or autonomous vehicles or aircraft 
• Experience with work order management and Key Performance Indicators including standard/flat rate times, mean time between failure (MBTF) and mean time to repair (MTTR)
• Experience with JIRA, MaintainX and other service tools and systems
• Believe in 1% improvement every day

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any quali