Business Value Consultant (Customer Success)

Description

Sprout Social is seeking a Business Value Consultant to support our Customer Success organization. This role is dedicated to helping our customers realize measurable business value from their investment in Sprout — driving adoption, retention, and long-term partnership growth. As a trusted advisor to our Customer Success Managers (CSMs) and customer executives, you’ll analyze adoption data, uncover opportunities for impact, and quantify the ROI of Sprout Social’s solutions within existing customer environments. Your work will strengthen customer confidence, reinforce renewals, and help transform relationships into strategic partnerships.

Why join Sprout’s Customer Success team?

The Customer Success team ensures our customers achieve tangible outcomes from their social strategy with Sprout. You’ll work alongside experienced CSMs, solution consultants, and analytics experts to prove and communicate value at every stage of the customer journey. You’ll collaborate with leading global brands such as General Mills, Honda, and Edelman — helping them connect social insights to measurable business results. This is an opportunity to shape how Sprout demonstrates value to customers post-sale — and to evolve the function into a key pillar of customer retention and growth.

What you’ll do

• Partner exclusively with Customer Success Managers, Renewals, and Strategy teams to deliver quantitative and qualitative business value insights.
• Conduct value discovery sessions with existing customers to understand objectives, current outcomes, and unrealized potential.
• Analyze customer adoption and usage data to identify expansion opportunities and measure ROI across current contracts.
• Build and present value realization reports, executive summaries, and renewal business cases that demonstrate proven outcomes.
• Facilitate executive-level discussions connecting Sprout’s platform usage to broader marketing, customer care, and digital transformation goals.
• Collaborate cross-functionally with Product, Data, and Marketing teams to surface best-in-class value stories and benchmarks.
• Develop repeatable value frameworks and templates to help CSMs scale value proof across their accounts.
• Provide enablement and training for CSMs on value realization storytelling and data-driven renewal strategies.
• Contribute to renewal and adoption playbooks, embedding value-based insights into Customer Success workflows.

What you’ll bring

Minimum qualifications

• 4–6+ years of experience in value consulting, customer success, management consulting, or strategic account management.
• Strong analytical and storytelling skills — able to translate data into meaningful business impact.
• Proven experience facilitating workshops and executive discussions with cross-functional stakeholders.
• Expertise in building and presenting ROI, TCO, and value realization models for SaaS customers.

Preferred qualifications

• Deep understanding of SaaS customer lifecycle, particularly post-sale success, adoption, and renewals.
• Experience partnering with Customer Success or Account Management teams to retain and expand customers.
• Familiarity with customer health metrics, NRR, and usage analytics.
• Exceptional executive communication skills and consultative presence.
• Proactive, strategic, and creative thinker with the ability to operate autonomously.
• Willingness to travel up to 20% for key customer engagements.

How you’ll grow

Within 1 month:

• Complete Sprout onboarding and gain a deep understanding of our Customer Success organization.
• Shadow CSMs and learn how customers measure success with Sprout.
• Review key customer accounts and familiarize yourself with our adoption data tools and frameworks.

Within 3 months:

• Conduct your first value assessments in partnership with CSMs.
• Build and present ROI reports that validate outcomes and identify new opportunities for customers.
• Create a repeatable template for renewal-stage value presentations.

Within 6 months:

• Be recognized as a trusted strategic partner by CSMs and customer leaders.
• Drive measurable improvements in renewal confidence and customer adoption rates.
• Lead executive value review sessions and drive alignment around expansion opportunities.

Within 12 months:

• Establish Sprout’s Customer Value Framework as a standard for renewal and adoption motions.
• Serve as a subject matter expert on value realization and customer growth strategy.
• Contribute to scaling the value consulting function globally within Customer Success.

 

Of course what is outlined above is the ideal timel