Client Engagement Advisor (Sr. BDR)

Overview 

UPSTACK is the leading full-service technology advisory firm, transforming how businesses design, source, implement, support, and optimize IT infrastructure. Clients benefit from decades of expertise, enhanced support, and UPSTACK’s proprietary technology—delivering faster deployments, cost savings, and streamlined access to critical solutions.

Our expertise includes: data center colocation, network connectivity, SD-WAN, unified communications, cloud contact center, CX-AI, private/public cloud, security, mobility, business continuity, and IoT.

Under the leadership of Founder and CEO Christopher Trapp, UPSTACK is committed to exceptional customer experiences, serving 6,500+ clients—from SMBs to enterprises—and managing over $550M in annual technology spend across industries.

About the Role

UPSTACK is transforming how businesses design, procure, and manage technology infrastructure. Our platform unites industry-leading advisors with best-in-class solutions across Cloud, Connectivity, Data Center, Cybersecurity, CX/AI, and Unified Communications to deliver measurable business outcomes.

We are looking to hire a Client Engagement Advisor (Sr. BDR) to join our growing sales organization. This role is ideal for a high-performing, metrics-driven outbound professional with experience prospecting into IT organizations across key technology pillars such as Cloud, Cybersecurity, Networking, or Managed Services.

As a Sr. BDR, you will take ownership of new business development by identifying, engaging, and nurturing prospective clients to generate qualified pipeline and drive revenue growth. You should thrive in a high-activity, fast-paced environment, be confident in cold calling, and have a proven ability to engage senior IT stakeholders.

This position reports to the Manager, Client Engagement and operates within EST/CST time zones.

Key Responsibilities

• Proactively identify, engage, and qualify prospective customers through outbound channels including cold calling, email sequencing, and social selling.
• Consistently execute 80–100+ outbound activities per day across multiple channels to generate net-new pipeline.
• Build, segment, and prioritize targeted prospect lists using tools such as ZoomInfo, Apollo, LinkedIn Sales Navigator, and Seamless.AI.
• Engage IT decision-makers (CIO, CTO, VP/Director of IT, Infrastructure, Network, Security) to uncover business needs and drive qualified meetings.
• Partner closely with Account Executives (AEs), AVPs, and Marketing to refine messaging, improve conversion rates, and maximize pipeline creation.
• Develop a strong understanding of the company’s multi-solution technology portfolio and how it aligns to customer pain points.
• Accurately track activities, performance metrics, and pipeline in Salesforce and sales engagement platforms
• Stay informed on market trends, emerging technologies, and competitive positioning to continuously improve outreach effectiveness.

Required Qualifications

• 3–6+ years of business development or outbound sales experience, ideally within IT Services, SaaS, Telecommunications, or related industries, with a strong preference for backgrounds in Cloud, Cybersecurity, Networking, CX/AI, or Managed Services (MSP/VAR).
• Proven track record of meeting or exceeding outbound activity and quota expectations through consistent effort and conversion success.
• Strong cold-calling, sequencing, and outbound prospecting skills with demonstrated ability to generate net-new opportunities.
• Expertise in list building, lead qualification, and prospect segmentation aligned to an ideal customer profile (ICP).
• Experience prospecting into IT and technical decision-makers within mid-market and enterprise organizations.
• Exceptional written and verbal communication skills; confident engaging C-level and technical stakeholders.
• Proficiency with Salesforce, ZoomInfo, Apollo, and sequencing tools (e.g., Outreach, SalesLoft).
• Highly data-driven, organized, and process-orie