Group Reservations Associate – Travel with Alan – On Site

Group Reservations Associate – Travel with Alan – On Site  

Embark on the next step in your career journey with Direct Travel! 

As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us! 

As a key member of the Travel with Alan team, the Group Reservations Associate will become a resource for our customers and assist in planning the vacation of their dreams while selling a range of travel products and services. You will respond to a variety of calls from Travel With Alan Guests. You will utilize your superior customer service skills to build rapport, recommend and book travel packages, and review travel options. Providing quality customer service on all calls, you will assist direct customers with challenges that might occur on a reservation, provide post-booking sales and support, and work across departments to provide seamless first call resolution. 

This role will work closely with Travel With Alan new and existing clients, cruise partners, and fellow Reservations & Operations Associates. This position will report to the Manager, Group Reservations on the Travel With Alan Team. 

This position is 100% office based, and the prospective candidate will ideally reside within commuting distance to Direct Travel’s Lynnwood, WA office.  

Expedition Expectations 

• Deliver quality guest service on all calls and emails by utilizing your superior critical thinking and problem-solving background; ensuring all questions and concerns are resolved in a seamless first call resolution.
• Apply professional sales support in the promotion and sale of travel packages for direct guests; demonstrating sales effectiveness by securing deposits on reservations, upsells, and optional travel package add-ons.
• Initiate responses to time-sensitive requests and ensure responsible parties respond within established deadlines.

• Collaborate cross-functionally with internal Operations, Air, and Finalization Teams to create, review, ensure “smooth sailing” for our guests. You will also work directly with our preferred cruise suppliers to resolve all guest concerns in a courteous and timely manner.
• Provide post-booking sales and support by ensuring all guests thoroughly understand our services, standard operating procedures, and terms and conditions for their reservation(s).
• Assist with invoicing and processing outstanding payments to ensure all clients are paid-in-full for their upcoming tour(s).
• Support special projects as directed by the Manager, Group Reservations or Director, Cruise Operations & Technology
• Ability to travel up to 5%

Passport to Success 

• Would have previous work experience in reservation management, guest service, sales, or ope