Technical Writer (Washington, MO)

                                                                       

KE2 Therm Solutions seeks to save energy, preserve the environment, and improve profitability for our customers by delivering energy-saving electronic solutions to the Heating, Ventilating, Air Conditioning and Refrigeration (HVAC&R) industry. We are recognized for having high quality, technologically advanced products that are easy to use, and for providing superior technical applications support before and after the sale.

 

KE2 Therm Solutions is part of Distech Controls Inc. which is owned by Acuity Brands, Inc.

 
Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.  
 
We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.

Job Summary

We are presently seeking an experienced and detail-oriented Technical Writer to join our team in Washington, Missouri (hybrid). The technical writer will be responsible for writing, in English, clear operational, concise and accurate documentation for users, according to the standards and guidelines established in the team. In addition, the technical writer is responsible for any product content, from creation to publication of content.

The ideal candidate will demonstrate a strong desire to explore and understand new technologies, quickly research and assimilate new information independently, and effectively utilize various resources to solve problems.

The role is a hybrid of in office and remote work.

Key Tasks & Responsibilities (Essential Functions)

• Develop, write, and maintain high-quality technical documentation, including user manuals, installation guides, design or application guides, API documentation, and online HTML help guides.
• Independently gather information from subject matter experts to develop and maintain new material as well as update and maintain existing content.
• Proactively and effectively seek out information and resources to understand complex technical concepts and stay updated with the latest industry trends.
• Collaborate with engineers, product managers, and other stakeholders to gather information and ensure accuracy and completeness of documentation.
• Participate in engineering project team meetings to gather all necessary information to create or update the product documentation.
• Demonstrate resourcefulness in finding solutions to documentation challenges and continuously improve the quality and usability of technical content.  
• Submit documents for review by product managers and engineering personnel. Work to resolve questions and differences that arise during the review process.
• Ensure product documentation complies with established formats and writing standards.  
• Create and maintain a customer-facing content delivery platform (Documentation portal) for customers that contains all documentation relevant to products, presentations, white papers, drawings, etc.
• Perform other related tasks as required.

Skills and Minimum Experience Required

Essential

• University degree in Technical Communication, Computer Science, Mechanical or Electrical Engineering, IT, or a related field.
• Minimum of 3 years of experience in technical writing, preferably in the building automation, refrigeration, or the HVAC industry.
• Engineering background (mech