Automotive Express Advisor - Toyota

Description

Location: Tacoma, WA 

Job Type: Full-Time 

Reports To: Service Manager 

Salary: $37,000 - $41,600 annually

Are you detail-oriented, customer-focused, and eager to grow in the automotive industry? Toyota of Tacoma is looking for a motivated Express Advisor to join our service team. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is looking for a career with long-term growth potential.

At Toyota of Tacoma, we take pride in fostering a collaborative, team-oriented workplace where employees are valued and given opportunities to advance.

What We Offer

• Supportive Team Culture: Work in a collaborative, family-like environment.
• Career Growth: Opportunities for advancement within a growing dealership.
• Comprehensive Benefits: Health insurance, retirement plans, and more.

Key Responsibilities

As an Express Advisor, you will play a vital role in ensuring smooth operations within our service department by:

• Scheduling Service Appointments: Communicating with customers to schedule maintenance and repairs.
• Documenting Vehicle Issues: Accurately writing repair orders and capturing customer concerns.
• Recommending Services: Advising customers on necessary maintenance based on manufacturer guidelines.
• Providing Cost Estimates: Offering transparent pricing for labor and parts.
• Keeping Customers Informed: Updating customers on service progress and obtaining approval for any changes.
• Reviewing Repair Orders: Ensuring accuracy and completeness before processing.
• Maintaining Shop Flow: Assisting with vehicle movement to support efficient service operations.

Who You Are

• Detail-Oriented: You take pride in accuracy and organization.
• Customer-Focused: You enjoy building relationships and providing excellent service.
• Team Player: You thrive in a fast-paced, collaborative environment.
• Motivated to Grow: You are eager to develop a long-term career in the automotive industry.

If you’re looking for a rewarding opportunity with a company that values your skills and dedication, we encourage you to apply today and become part of our team at Toyota of Tacoma!

Larson Automotive Benefits:

Medical Coverage: Full-time employees are eligible for group medical insurance beginning the first of the month following 60 consecutive days of employment, including a $0 cost plan for employees.

Vision & Dental Insurance: Optional vision and dental plans are available to enhance your coverage. 

Company-Paid Life & AD&D Insurance:                  

o $10,000 in life insurance                  

o $40,000 in AD&D insurance for all benefits-eligible employees

Additional Coverage Options:                  

o Supplemental Life and AD&D                  

o Long-Term Disability (LTD)                  

o Accident Insurance                  

o Hospital Indemnity                  

o Pet Insurance

Wellness & Support Programs

Employee Assistance Program (EAP): A confidential, no-cost program offering support for:                  

o Mental health and emotional well-being                  

o Substance abuse                  

o Financial and legal challenges                  

o Family and relationship concerns

KOFE (Knowledge of Financial Education): A free financial wellness program that provides budgeting tools, educational content, and personal finance support.

Retirement Planning

401(k) with Company Match:                  

o Eligible after 60 days of employment (age 21+).                  

o Automatic enrollment starts at 3%, increasing by 1% annually for the first 3 years.                  

o Company match: 50% of the first 4% contributed.                  

o Optional flat-dollar and ROTH contributions available.                  

o Employees can opt out at any time.

Time Off & Holidays

Paid Time Off (PTO):