TRIAL COURT TECHNOLOGY OFFICER - 22009448
State of FloridaAbout the role
Requisition No: 857301
Agency: State Courts System
Working Title: TRIAL COURT TECHNOLOGY OFFICER - 22009448
Pay Plan: State Courts System
Position Number: 22009448
Salary: 111,851.04
Posting Closing Date: 12/01/2025
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How to Apply
Do not click "Apply Now". You must apply on the 15th Judicial Circuit website to be considered.
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Summary
We’re seeking a dynamic and experienced technology leader to join our team as Deputy Chief Information Officer. In this senior supervisory role, you’ll work closely with the Court Chief Information Officer (CCIO) to oversee daily desktop IT operations, lead strategic initiatives, and drive continuous improvement across our technology landscape.
Key Responsibilities:- Supervise and support the desktop support team to ensure seamless day-to-day operations.
- Collaborate with the CCIO on high-impact projects and organizational technology goals.
- Contribute to strategic planning, budgeting, and workforce development.
- Monitor performance through results, stakeholder feedback, and regular reporting.
This is an excellent opportunity for a forward-thinking professional who thrives in a collaborative environment and is passionate about leveraging technology to enhance organizational performance.
Examples of Work Performed
- Provide direct leadership and oversight to the desktop support team, ensuring timely and effective resolution of technical issues for users and courtrooms throughout Palm Beach County
- Develop and implement support strategies, standards, and procedures to enhance end user service delivery and customer satisfaction
- Monitor team performance, set clear goals, and conduct regular evaluations to promote accountability and continuous improvement
- Serve as the escalation point for complex technical issues, coordinating with other IT units as needed to ensure swift resolution
- Collaborate with the Chief Information Officer to align desktop support operations with broader IT initiatives and strategic goals
- Lead training and development efforts to build technical expertise and customer service skills within the support team
- Oversee asset management related to end-user devices, including procurement, deployment, maintenance, and lifecycle planning
- Analyze support trends and metrics to identify areas for improvement and recommend technology or process enhancements
- Ensure compliance with security policies, data protection standards, and IT governance frameworks in all desktop support activities
The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.
MINIMUM QUALIFICATIONS:
Bachelor’s degree in information technology, computer science, management information systems, business management or administration or closely related filed.
Minimum 2 years of supervisory experience and 5 years of project management experience.
Preferred:
Experience supervising a high volume desktop support team or courthouse desktop environment; experience with Office 365 and/or Windows 11
Relevant experience and/or education may substitute for the recommended minimum qualifications on a year-for-year basis.
KNOWLEDGE SKILLS AND ABILITIES:
- Technical Expertise: In-depth knowledge of Windows 11/O365 desktop support operations, including hardware, software, operating systems, and troubleshooting methodologies in a secure, enterprise environment.
- Leadership & Supervision: Proven ability to lead, mentor, and manage technical staff, fostering a collaborative and high-performance team culture.
- Customer Service Orientation: Commitment to delivering high-quality support services with a focus on responsiveness, professionalism, and user satisfaction.
- Project Management: Strong skills in planning, executing, and overseeing IT projects, including resource allocation, schedulin
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