Senior Warehouse Management IT Analyst

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

L.L.Bean is looking for a Senior Warehouse Management IT Analyst to join our IS Team. We welcome the opportunity for this role to be hybrid based at the corporate headquarters in Freeport, Maine.

Position Purpose

The Senior Warehouse Management IT Analyst is responsible for designing and implementing complex application solutions that support L.L.Bean’s warehouse operations. This role provides technical leadership on high-impact projects, translating business requirements into scalable, secure, and high-performing systems. The analyst will work across business and technical teams to ensure solutions align with industry best practices and L.L.Bean’s strategic goals.

Key Responsibilities

Solution Design & Implementation

• Lead the design and configuration of complex Warehouse Management Systems (WMS), including Commercial Off-The-Shelf (COTS) and SaaS solutions.
• Develop high-level and detailed specifications, ensuring performance, scalability, and security.
• Coordinate integration activities across multiple technical teams and systems.
• Apply formal methodologies and design patterns to create robust, maintainable solutions.
• Manage technical issues during development, testing, and implementation phases.

Project Leadership

• Participate in project planning, scope definition, and estimation.
• Lead or contribute to software selection, implementation, and integration efforts.
• Provide technical leadership and mentorship to team members.
• Track and report on project progress, budget, and resource utilization.

Application Support

• Provide 24x7 support for production systems, including on-call responsibilities.
• Troubleshoot and resolve complex system issues in collaboration with vendors and internal teams.
• Maintain system documentation, knowledge bases, and FAQs.
• Ensure adherence to security, development, and performance standards.

Collaboration & Adoption

• Partner with business stakeholders to ensure effective end-user adoption.
• Review training strategies, materials, and SOPs.
• Act as a liaison with software vendors and internal teams to ensure service levels are met.

Leadership & Team Development

• May manage assigned personnel, including performance management and development planning.
• Participate in recruitment and onboarding of employees and contractors.
• Build trusted relationships and provide mentorship across IS teams.

Health & Safety Requirement

All employees are expected to contribute to a safe and healthy workplace by following safety policies, reporting risks, and conducting work responsibly. Leaders are expected to model safe behaviors and ensure risks are mitigated.

Qualifications

Education & Experience

• Bachelor’s degree in a related field.
• 7+ years of experience in systems analysis, design, and implementation, preferably in warehouse or supply chain environments.

Skills & Competencies

Leadership & Communication

• Influential across business and technical teams.
• Strong collaboration and interpersonal skills.
• Expert-level English communication and comprehension.

Strategic Thinking

• Understands business strategy and anticipates future needs.
• Aligns technical solutions with organizational goals.

Innovation & Flexibility

• Proactively identifies opportunities for improvement.
• Adapts to evolving business and technical constraints.

Technical Expertise

• Expert in configuring and integrating software packages.
• Strong understanding of data flows, integration points, and source systems.
• Proficient in technologies including:
  • Applications: Manhattan Warehouse Management, BluJay, Varsity, ETL and ESB integrations, SAP knowledge preferred. 
  • Languages/Tools: PERL, Java, JavaScript, SQL, XML, Webservices, API, C
  • Platforms: Linux, WebSphere, Eclipse, RAD
  • Databases: DB2, Oracle, SQL Server
  • Integration: MQ Series, ETL, ESB
  • Testing & Debugging: Automated testing tools, Zephyr
  • Version Control & Issue Tracking: GIT, ServiceNow, Jira