Scholarly Communication Specialist

Scholarly Communication Specialist, SSRN
 

Would you love to support a global research organization?
 

Can you build and maintain exceptional partnerships with customers?
 

About our Team
 

SSRN is an Elsevier company devoted to providing "tomorrow’s research today”. Through our market-leading platform, we facilitate free author posting and peer sharing of numerous disciplines of research. Similarly, researchers can visit the SSRN platform for free, to download and learn from the latest early research.
 

About the Role
 

Your role involves supporting SSRN's clients and customers by examining, editing, and classifying paper submissions. This includes ensuring copyright compliance, adherence to SSRN's standards, SSRN’s established styles, standards, and verifying both accuracy of citations and author information prior to online processing, and ejournal distribution. Your responsibilities also extend to troubleshooting issues, responding to customer inquiries, assisting in account maintenance, and reporting technical problems. This role requires exceptional communication skills to be successful.
 

Responsibilities
 

• Meeting online accuracy/completeness/timeliness requirements. (1) planning and prioritizing; (2) consulting with team leads as appropriate; and (3) delivering accurate, complete, and timely results.
• Reviewing and editing submissions in accordance with department guidelines. Successful performance will lead to high rate of renewal in this role.
• Adhering to best practices in existing processing system and obtaining relevant data via internet searches.
• Achieving quick competence in use of our editorial production systems; master navigation of all pertinent SSRN and Elsevier platforms. Recognizing and reporting all errors and roadblocks.
• Supporting, research, responding, and resolving customer inquiries with a quick turnaround. Accurately documenting all customer interactions and escalating issues to second level team when necessary.
• Planning and implementing the publication of conference proceedings for our conference’s customers. Including troubleshooting queries and problems.
• Working with sales and business development staff to improve customer experience and generate new business.
• Performing other tasks and special projects as requested.

Requirements
 

• Be Flexible: Adapt to a changing environment. Be results-Oriented: Self-motivated and achievement oriented with a positive attitude and willingness to learn and grow.
• Have attention to detail with emphasis on accuracy and quality. Following policy and work instructions.
• Able to prioritize work to balance multiple projects and deadlines. Maintaining productive work/life balance.
• Be a team player. Working cooperatively and effectively to elevate personal, as well as team, performance. Dealing professionally with conflict and differences.
• Able to recognize and communicate matters requiring manager awareness/involvement. Making decisions and exercise good judgment.
• Able to build relationships. Working with a variety of people and across all organizational levels
• Be customer-oriented: Customer service skills are required. Striving to create, maintain and enhance customer relationships.
• Display the bility to work well under pressure, sense of purpose, drive, motivation, coachability, accountability and integrity.

Work in a way that works for you
 

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
 

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you
 

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice