Senior Mixed Method Insights Researcher

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Senior Mixed Method Insights Researcher

Digital Commerce & Customer Experience  |  Life Science Division

MilliporeSigma is a global science and technology company. We apply scientific and technical expertise to solve real-world problems across healthcare, life science, and electronics. This role supports our customer-centric philosophy by generating the deep, evidence-based understanding that shapes product roadmaps, digital experiences, and long-term strategic direction across the Life Science division.

We are seeking a seasoned Strategic Insights Researcher to drive a rigorous, mixed-methods research practice that bridges customer understanding with business strategy. This is a senior individual-contributor role embedded at the intersection of digital commerce, customer experience, product, and strategy. You will partner daily with the Insights & CX Strategy team, the Digital & eCommerce organization, Product Management, and broader Strategy teams—as well as colleagues in marketing, sales operations, and supply chain—to convert complex data into clear, confident decisions.

The ideal candidate brings equal command of qualitative and quantitative research disciplines: you are as comfortable leading an ethnographic fieldwork study as you are designing a conjoint survey, running regression models, or building a measurement framework. Above all, you translate evidence into compelling narratives that move stakeholders from insight to action.

• Research Strategy & Design Develop and own an integrated research agenda that serves the Insights & CX Strategy team, Product, Digital & eCommerce, and Strategy stakeholders. Align priorities across competing business questions and translate ambiguous briefs into rigorous study designs.
• Qualitative Research Leadership Design and lead end-to-end qualitative programs—in-depth interviews, focus groups, diary studies, ethnography, contextual inquiry, and moderated usability sessions—to uncover customer motivations, unmet needs, and pain points across omnichannel journeys.
• Quantitative Research Execution Design and field quantitative studies including surveys (attitudinal, behavioral, satisfaction/NPS), conjoint/max-diff analyses, and segmentation models. Perform statistical analysis (regression, clustering, significance testing) and translate outputs into business-ready findings.
• Mixed-Methods Integration Combine qual and quant streams into cohesive, multi-source insight syntheses. Use behavioral analytics (clickstream, CRM, A/B test data) alongside primary research to build a 360° view of the customer.
• Cross-Functional Collaboration Act as a strategic research partner to Product Management, CX Strategy, Digital & eCommerce, Marketing, Sales Operations, and Supply Chain. Embed insights into roadmap planning, go-to-market strategies, and experience-design sprints.
• Insight Communication & Storytelling Translate complex, multi-method findings into clear narratives, executive briefings, and workshop-ready materials. Champion concise, action-oriented reporting over exhaustive data dumps.
• Insight Infrastructure Maintain and evolve a living library of personas, journey maps, segmentation frameworks, and insight repositories so that institutional knowledge is accessible and reusable across the organization.
• Research Operations Manage participant recruitment, vendor relationships, consent and data-privacy compliance (GDPR and regional standards), panel maintenance, and budget stewardship across simultaneous projects.
• Impact Measurement Define and track metrics that demonstrate research ROI and the downstream influence of insights on b