Customer Service Representative

As a Customer Service Representative at PPG, you will play a vital role in supporting our ASC Aerospace customers by delivering exceptional service and ensuring timely, accurate order fulfillment. In this role, you will respond to urgent customer needs, manage account and order information, and collaborate cross-functionally to provide efficient solutions. You'll gain hands-on experience in aviation logistics, inventory management, contract administration, and customer support while contributing to the seamless operation within the aerospace supply chain.

Key Responsibilities

• Enter, track, and manage aftermarket parts and service orders from suppliers to customers (airlines, MROs, brokers)

• Maintain accurate records of spare parts in stock, monitor stock levels, and assist in restocking to meet demand

• Respond to inquiries from airlines, MROs, and brokers regarding availability, pricing, and delivery timelines

• Input order details into ERP or aftermarket management systems; generate reports for inventory status, order history, and delivery performance

• Assist in identifying parts using technical manuals, schematics, and OEM data; update part records as needed

• Work with procurement, logistics, and engineering teams to ensure timely delivery of parts and resolution of supply issues

• Follow aerospace industry safety, quality, and regulatory standards for maintaining documentation

Qualifications

• High School Diploma or equivalent required

• 1+ years of experience in a customer service or customer support role

• Understanding of aerospace financial processes, or related manufacturing environments preferred

• Only U.S. Citizens, Green Card holders, and political asylees or refugees are eligible to apply

The base salary range for this position is $52,000 to 57,000, with a possibility of an annual bonus up to 2.5% of base salary. PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.

About us: 

PPG: WE PROTECT AND BEAUTIFY THE WORLD™ 

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. 

The PPG Way 2030  

We are customer champions 

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. 

We act with purpose and speed 

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.  

We are excellent operators 

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.   

We compete to win 

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. 

We are PPG proud 

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. 

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.  

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregn