Sr. Customer Engagements Associate

About AKASA
Our mission is to enable human health.  
AKASA is the leading developer of AI for healthcare operations. Founded in 2019, AKASA has raised $85M in funding and has grown to more than 200 employees.  
Our founding team includes Silicon Valley leaders who have founded or been founding team members of multiple companies with successful exits. Our investors include Andreessen Horowitz, BOND, and Costanoa Ventures, among others. Recognized in 2021 among Top 150 “Most Innovative Digital Health Startups” by CB Insights, Top 75 “Best Places to Work” by Modern Healthcare, Certified as a “Great Place to Work” two years in a row, and ranked #34 of Top 100 Healthcare Companies in 2021 by The Healthcare Technology Report. Learn more at www.AKASA.com.  
We are building the future of healthcare with AI.  Everyone is welcome — as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.  
Join us.  
About the Role We are looking for a full-time Senior Customer Engagements Associate to join our team to support the team in project managing customer implementations both internally and in a customer-facing capacity. AKASA is based in South San Francisco. As a company, we embraced remote work before COVID-19. We consider ourselves experts in working collaboratively wherever our team members happen to reside.

What You'll Do

• Work with the customers, the customer engagements team, and, other internal departments to efficiently and effectively implement AKASA products
• Assume a leading role in the project management process, utilizing tools internally to ensure projects are completed on time
• Regularly report implementation progress to key internal and external stakeholders
• Develop an understanding of our customers’ needs and how our product solves for those needs. Over time, become fluent in customer history, business outcomes, and future goals
• Play a critical role in managing and supporting customer requests and helping turn repeat questions into product insights and learning resources
• Work cross functionally between internal departments to ensure all components of the implementation process are completed in a timely manner
• Become an expert in AKASA offering, positioning, and competition
• Aid in departmental infrastructure contributions

Skills & Qualifications

• Bachelor’s degree
• 2+ years customer-facing experience in professional services, management consulting, technology implementation, or similar - must be in healthcare revenue cycle
• Understanding of healthcare revenue cycle workflows, KPIs, and process improvement drivers
• Strong in-person, phone, and written communication skills
• Adaptable, professional, and motivated with a strong work ethic
• Interest in making a big impact and grow your career in a high growth startup
• Strong critical thinking and problem solving skills with the ability to work independently when needed
• High level of integrity, empathy, professionalism, and sense of urgency
• Interested in solving the most challenging issues facing the current healthcare industry
• Strong project/customer management discipline to proactively identify and resolve any risks, delays or issues
• Thrive in working collaboratively and cross-functionally, particularly with Revenue Cycle Operations, Solution Architecture, Engineering, and Product
• Tools/Applications Required: Microsoft Suite (PPT, Word, Excel, etc), Google Suite (Sheets, Slides, Docs, Gmail, etc); overall ability to adapt to new tools as needed

Preferred Skills & Qualifications

• Experience in implementation or installs with major EHR providers such as Epic and Cerner
• An understanding of the full revenue cycle patient journey in both inpatient and outpatient settings including scheduling, registration, coding, claims submission, adjudication, and appeals
• Experience with creating deliverables targeted towards an executive level audience and presenting those materials
• An ability to discuss revenue cycle automation opportunities and supply suggestions on workflows suitable for automation
• Experience with interpreting data contained in common healthcare file formats such as 837s, 835s, 276s, 277s, and more
• Effective at managing multiple projects, their tasks, and subsequent follow-ups
• Creates high quality project documentation for both internal and external stakeholders
• An understanding of the use cases of RPA, AI, and machine learning in the healthcare space
• Tools/Applications Preferred: Jira and Confluence

What We Offer

• Unlimited paid time off (PTO)
• Expansive coverage for health, dental, and vision
• Employer contribution to Health Savings Accounts (H