Senior Competitive Intelligence & Market Insights Manager

Here at Malwarebytes, we believe that when you’re free from threats, you’re free to thrive. It all started in 2008 with one person who needed help with a malware infection, and a community coming together to find solutions. In that moment in time a product was born for all people, with a mission to rid the world of malware. Our product has since grown and evolved, from removing malware, to protecting devices, to ever-changing prevention.

About Malwarebytes Inc.

Malwarebytes began after our founder, Marcin Kleczynski, accidentally infected his parents’ computer while downloading a video game as a teenager. At the time, there was no product that could fully solve the problem, so he set out to build one. That early experience shaped our mission: to create protection that works when people need it most.
Since then, the digital threat landscape has only grown more complex. Attackers are faster, stealthier, and more sophisticated, while traditional solutions often overwhelm people with complicated tools and settings. At Malwarebytes, we believe protection should be both powerful and refreshingly simple because if security feels too hard to use, people will not use it. That is why our aspiration is always to stay one step ahead: cutting through the noise, stopping threats others miss, and delivering peace of mind in an unpredictable digital world. 

Malwarebytes is looking for..

A highly motivated and experienced Competitive Intelligence & Market Insights Manager to drive our understanding of market trends, competitive landscapes, and customer experiences. The ideal candidate is a strategic thinker with a strong foundation in both qualitative and quantitative research, capable of turning complex data into compelling, actionable narratives. You'll play a crucial role in shaping our product, marketing, and overall business strategy

What You Will Do:

• Conduct and Manage Research: Lead concept and experience testing efforts, developing robust research designs and reporting actionable feedback loops to inform marketing and lifecycle strategies.
• Competitive Intelligence: Draft, analyze, and present insightful competitive readouts, focusing on shifts in strategy, product offerings, and pricing across the industry.
• Drive Ad Hoc Research Projects: Manage a diverse portfolio of in-depth research, including journey mapping, segmentation studies, feature prioritization, thought leadership, and brand equity studies.
• Customer Experience Tracking: Continuously monitor and analyze Net Promoter Score (NPS) tracking data to gauge customer loyalty and identify key drivers for improvement

Skills You'll Need to Have:

Education: Bachelor's degree is required

Professional Experience:

• A minimum of 10 years of insights agency experience is required.
• Demonstrated proficiency with a minimum of 5 years of experience doing primary quantitative research and 5 years of experience doing primary qualitative research.

Methodological Expertise: Direct experience with the following methodologies:

• Qualitative research: Customer Experience (CX) and concept testing.
• Voice of customer and Net Promoter Score (NPS) tracking and analysis.
• Executing thorough secondary competitive analyses

Communication & Influence: Proven strong storytelling skills with extensive experience presenting complex findings and recommendations to senior stakeholders.

Project Management: Detail-oriented project management and excellent organizational skills.

Mindset: A strategic and problem-solving mindset paired with a strong sense of responsibility and ownership in seeing strategies through to execution.

Collaboration: Excellent communication and collaborative mindset across all levels of the organization.

Adaptability: Ability to thrive and adapt in a dynamic environment that embraces iterative planning.

This position will report to the Director of Product Marketing and may require up to 10% travel.

Perks & Benefit:

• Comprehensive medical, dental, and vision insurance coverage