Senior Product Manager (Web & Digital)

Job Description

Senior Product Manager (Web & Digital Integrations)

Job Summary
We are seeking an experienced and results-driven Senior Product Manager to lead the development and optimization of our growth and retention platforms (website, member portal, and digital integrations). In this role, you will manage a small team of product managers and collaborate with cross-functional partners, including engineering, UX/UI, marketing, and business stakeholders, to deliver technical solutions that enhance user experience, performance, and business outcomes. You will own the end-to-end product lifecycle, from strategy to execution, ensuring alignment with business goals and continuous improvement.

This position is open to candidates in the Seattle area. You will have a hybrid remote/in-office schedule, working from our casual, pet-friendly office at least three days a week. 

Key Responsibilities

Product Strategy & Roadmap

• Define and own the digital product roadmap, ensuring alignment with business objectives, user needs, and technical feasibility.
• Build strong partnerships and collaborate with stakeholders across the organization, including Engineering, Marketing, GMs, Operations, Sales and Customer Service, to ensure seamless integration and achievement of cross-functional goals to incrementally deliver pet parent and business value
• Collaborate with stakeholders to gather, prioritize, and refine requirements for new features, enhancements, and technical improvements.
• Translate business objectives into technical specifications and clear user stories with detailed acceptance criteria.
• Leverage data insights, user feedback, and market trends to inform product decisions and identify growth opportunities.
• Prioritize bug fixes, compliance features, and new requests based on impact and business goals.
• Conduct discovery sessions with business partners, engineering, design, and legal teams.
• Write and refine epics and stories, ensuring alignment with technical feasibility and business impact.
• Manage the backlog and sprint planning, prioritizing based on business impact, mandatory delivery dates, and customer impact.
• Oversee release planning, execution, and validation, ensuring quality and adherence to timelines.
• Lead weekly error triage sessions, tracking and reporting on bug trends and resolutions.

Technical Leadership & Collaboration

• Partner with engineering teams to scope, prioritize, and deliver scalable technical solutions.
• Act as the technical liaison between business and engineering, effectively translating complex technical concepts to non-technical stakeholders.
• Ensure adherence to best practices in website architecture, security, performance, and accessibility standards.
• Collaborate with DevOps and infrastructure teams to optimize website reliability, uptime, and load performance.
• Lead and mentor a team of product managers, fostering a culture of innovation, collaboration, and execution excellence.
• Recruit, develop, and retain top talent to strengthen the product team.

Execution & Delivery

• Oversee the end-to-end product lifecycle, from ideation to launch and ongoing iteration.
• Define and monitor key performance indicators (KPIs) to measure the success of website initiatives.
• Utilize analytics and user feedback to prioritize and refine products, enhancing user satisfaction and business performance.
• Collaborate with QA teams to validate and test releases, ensuring high-quality delivery.
• Partner with Marketing for A/B testing and experimentation to optimize features and user flows.

Stakeholder Engagement & Communication

• Collaborate with marketing and growth teams to align website strategies with business goals.
• Provide regular project updates, risk assessments, and milestone reports to leadership and stakeholders.
• Facilitate cross-team collaboration to ensure seamless execution of website initiatives.

Required Skills & Qualifications

• Bachelor’s degree in Information Systems, Computer Science, or related field.
• 6+ years as a Technical Product Manager, Product Owner, or similar ro