Receptionist

Salary: 24.04/hr

Location: Los Angeles

Organization Overview

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes, and implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work.

We have offices in San Francisco, San Mateo, Los Angeles, and San Diego. We currently have over 400 staff members and are growing daily. We’re looking for inspired, talented people who want to be part of a team that’s affecting profound change and is having fun doing it.

Position Summary

The Receptionist is the first face a guest in our office sees – and it should be a positive one! We treat every visitor to our office with compassion & respect – we want each person to feel valued and seen. Our office is fun, friendly, and fast-paced, where every day is different. Therefore, we need someone who is flexible and can adjust to changes quickly and calmly. We work with underserved populations such as the homeless and re-entry populations so we are looking for someone who is comfortable working with different groups of people whose backgrounds may differ from their own. There is a heavy call volume and a steady flow of visitors to our office. The ability to multi-task and work with interruptions, conduct business with the highest confidentiality, and be physically on-site Monday to Friday from 8:30 am to 5:30 pm is required. This is a Non-Hybrid/Non-Remote Position.

Responsibilities

• Provides a warm and professional welcome for a diverse set of clients, partners, and vendors.
• Ensures that the reception area and elevator lobby are always clean and uncluttered.
• Accepts in-person rent payments from clients, writes out receipts, and secures payments in appropriate location.
• Assists clients who want to file a grievance and de-escalates situations as needed.
• Routes clients, partners, candidates, and vendors to the appropriate staff over the phone or in person.
• Problem solves to determine the best person to field the call. Also, answers general inquiries regarding our programs.
• Collects mail and distributes to appropriate program personnel.
• Maintains the employee contact list.
• Orders supplies for the kitchen, conference room and supply areas and ensures these areas are clean and well-stocked.
• Takes notes and coordinates meetings, as needed.
• Maintains visitor log, call log, and incident report log. 
• Other duties as assigned by the Office Manager, POPS (HR), or Compliance & Safety Manager as needed.
• Ability to work independently with minimal supervision after the first 90 days.
• Assist Finance/Accounting Department in accountability in receiving checks received in person, via mail or FED EX or UPS delivery for Finance/Accounting to pick up checks for proper processing.

Requirements

Knowledge, Skills and Ability

 Required:

• Previous Reception or front desk experience with both in-person or over the phone client interactions.
• Strong verbal and written communication skills.
• Strong customer service skills with a diverse population. In this position, you will have direct exposure to high-need clients.
• Ability to remain calm and retain a sense of humor under stress.
• Strong interpersonal skills and ability to have difficult conversations.
• Positive outlook and initiative to be of assistance where needed.
• Ability to work independently with little to no supervision.
• Careful attention to detail.
• Strong time-management skills and awareness of critical deadlines.
• Ability to multi-task projects under deadline pressure.
• Proficiency in Microsoft Word, Microsoft Excel, and other typical office software programs. Comfortable with other computer software and systems.

 Preferred:

• High volume reception experience
• Ability to speak and understand Spanish
• Prior experience working with underserved populations
• Crisis management or conflict resolution experience

Physical Abilities:

• Physical ability and mobility to work in an office setting.
• Ability to stand or sit for prolonged periods of time.
• Occasiona