Product Operations Manager

Who We Are

Impiricus is the first and only AI-powered HCP Engagement Engine. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to cut through the noise and put physician care delivery at the forefront. With our unique frontline access to HCPs, their insights, and clinical expertise, we are committed to providing life science companies with innovative channels and AI technology needed to deliver clear, reliable, and evidence-based resources into the hands of HCPs. Guided by a board of trusted physician advisors, we ensure every message leads to better patient care. Welcome to the future of ethical physician and pharma collaboration!

  

Job Summary

The Product Operations Manager will serve as the connective hub for the Product organization, ensuring clarity, alignment, and operational excellence across all product initiatives. This role keeps the product engine running smoothly by maintaining the product source of truth, streamlining communication, and supporting leadership in planning, prioritization, and execution. You will partner closely with Product Managers and Engineering leadership to ensure the roadmap reflects strategic priorities and the team is set up for success. There are no direct reports for this role.

 

Responsibilities: 

• Maintain the product source of truth including roadmaps, OKRs, calendars, trackers, and decision logs.
• Communicate project updates, priorities, and timelines clearly to cross functional stakeholders.
• Provide administrative assistance to CPO and SVP of Product.
• Lead the scheduling and logistics of product team offsites from scheduling meetings to booking travel and hotels.
• Act as a partial office administrator to the Impiricus NYC office.
• Partner with the Product team to ensure deliverables, timelines, and dependencies stay on track.
• Publish simple dashboards and post release summaries to increase visibility and accountability.
• Keep the CPO and ELT informed of progress, risks, delays, and decisions requiring escalation.
• Act as the central connection point across squads and stakeholders to ensure alignment and clarity.
• Partner with Product and Engineering leaders to ensure the roadmap reflects strategic priorities and evolving business needs.
• Facilitate roadmap reviews, planning sessions, and cross functional alignment meetings.
• Create product collateral including slides, documents, visual assets, and leadership meeting materials.
• Manage scheduling and coordination for product reviews, planning sessions, and leadership touch points.
• Support the Product team in preparing materials for industry events in partnership with Marketing.
• Maintain exceptional organization and follow through to ensure nothing falls through the cracks.
• Serve as the right hand partner to the CPO by anticipating needs, removing blockers, and ensuring smooth operations.

 

Experience:

• 5+ years in Product Operations, Product Management, Program Management, or similar roles within SaaS, Technology, Pharma, or Healthtech.
• Strong fluency with product concepts, development lifecycles, and cross functional collaboration.
• High operational rigor with proven success building processes, workflows, and documentation.
• Experience partnering directly with executives and senior leaders.
• Hands on experience with Jira, PowerPoint, Excel, and other product operations tools.
• Experience generating roadmap slides, scheduling roadmap cycles, and contributing to product collateral.
• Comfort handling administrative tasks that support overall product effectiveness.
• Excellent organization skills with the ability to manage complexity and ensure nothing is overlooked.
• Experience creating templates, SOPs, and standards that raise the bar for the Product function.

 

What is most critical

• Product fluency to understand how Product, Engineering, and Design operate.
• Operational rigor to maintain documentation, standards, and workflow consistency.
• Executive partnership skills to act as the CPO’s right hand and keep communication flowing smoothly.

 

The base salary range for this role is $130,000 - $140,000.

Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth.

 

Benefits:

Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being.

 Healthcare: Medical, dental, and vision coverage for you and your dependents