Primary Details

Time Type: Full time

Worker Type: Employee

The Opportunity: The purpose of this role is to represent the business stakeholders as their liaison with IT. As the subject matter expert for their respective systems, this person has technical knowledge of system architecture, infrastructure, and integrations to assist in the triage and resolution of system incidents, design, and implementation of system enhancements as well as identification of system and process improvements. Execute day-to-day production support analysis & tasks, SDLC changes for respective business groups, user acceptance testing and post implementation verification. Collaborate, develop, and maintain internal and external relationships.

• Location: Sun Prairie, Wisconsin

• Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week.

• The salary range for this role is: $64,000 - $96,000

Your New Role:

• Subject Matter Expert (SME) to key internal stakeholders on various matters such as system performance and issues/impacts downstream, including the daily monitoring of service delivery for assigned area, ensures that high levels of customer satisfaction are achieved.

•Investigate production support items, provide value add responses within SLAs, engage required resources; escalating as necessary, establish & communicate workarounds.

•Identify and recommend continuous improvement initiatives by assessing alignment of current process, program, and systems, recognizing opportunities for standardization, increased efficiency, cost reduction, increased quality, and improved user experience to enhance performance of position, team, and company.

•Identify and implement risk reduction opportunities for projects and change management by creating or reviewing project charters, solution designs, QA test matrices and results, execute user acceptance testing and postproduction validation for all assigned systems, infrastructure, and integration related releases, most of which happen after hours and over the weekends.

•Follow QBE processes/procedures and key controls as required to minimize risk and meet audit requirements.

Required Qualifications
• Bachelor's Degree or equivalent combination of education and work experience

Preferred Experience

• Utilize written and oral communication skills to inform key stakeholders inside and outside the organization.

•Draw conclusions from relevant and/or missing information; understand the principles, underlying relationship among many facts and apply this understanding when solving problems. 

•Identify and articulate improvement opportunities and translate them into tangible business deliverables.

•Support of large scale and high-impact projects

•Build relationships with stakeholders among multiple business units.

•Document and share subject matter expertise, increasing the business acumen of the team.

•Develop tangible and innovative solutions, sharing ideas to deliver results.

•Adapt and be flexible in a complex, changing environment.

•Basic knowledge of relevant systems and system architecture

•Basic knowledge of system analysis best practices and procedures

•Basic knowledge of the Software Development Life Cycle (SDLC) and Agile methodology

•Basic knowledge of Microsoft products including Excel, PowerPoint and Outlook, SQL query skills

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to: 

• Hybrid Working – a mix of working from home and in the office 

• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis 

• Competitive 401(k) program with company ma