Senior Account Executive

Job DetailsLevel: ExperiencedJob Location: Activated Insights - Idaho Office - Idaho Falls, ID 83402Position Type: Full TimeAbout Us 

Activated Insights, a Software-as-a- Service (“SaaS”) leader in long-term and post-acute care, has opened a new Franchise Account Executive seat to support our company’s growth and operational efficiency. 

Founded in 2008, Activated Insights is a software company serving North America’s fastest-growing labor market—long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members, over 7,000 customers that extend into over 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools.  

What Sets Activated Insights Apart:  


We are at the heart of the healthcare industry's most dynamic sector, with an ever-growing demand for post-acute care and long- term care to address the fastest growing segment of the US population. 
Our bond with healthcare providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture aligned on our mission to deliver exceptional experiences for our employees, our customers and the people in their care. 
A high performing executive leadership team with success in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market.  
Backed by a private investment firm with 40+ years of experience forging lasting partnerships across the healthcare industry. 

QualificationsWhy Is This Role So Special? 

As the Franchise Account Executive at Activated Insights, you will play a pivotal role in partnering with franchise organizations to turn insights into action. You’ll build trusted relationships, guide meaningful conversations, and help clients improve employee experience and performance across their locations. This role is both strategic and people-focused, allowing you to make a direct impact on client success and long-term partnerships. 

Key Responsibilities 



Key responsibilities may vary slightly depending on level and assigned accounts. 





Serve as the primary point of contact for franchise clients, building strong, trusted relationships 





Guide clients through survey results, insights, and recommendations to support data-driven decision-making 





Partner with franchise leaders to identify trends, opportunities, and areas for improvement across locations 





Lead client conversations that translate feedback into clear, actionable next steps 





Collaborate with internal teams (Sales, Operations, Implementation, and Product) to ensure a seamless client experience 





Support client retention and growth by proactively identifying needs and offering strategic solutions 





Maintain accurate documentation and account updates within internal systems 





Team Leadership & Collaboration (if applicable) 





Mentor and support junior team members, fostering a collaborative and high-performing team culture 





Share best practices and insights across the account management team 





Collaborate cross-functionally to align client goals with company initiatives and solutions 





Contribute to process improvements that enhance efficiency and client satisfaction 



Experience and Qualifications 



Experience in account management, client success, sales, or a related customer-facing role 





Strong relationship-building and communication skills, with the ability to lead thoughtful, consultative conversations 





Comfort working with data, insights, or reports and translating them into clear recommendations 





Ability to manage multiple client relationships while staying organized and detail-oriented 





Collaborative mindset with a passion for helping clients succeed 





Franchise, SaaS, or people analytics experience is a plus, but not required 



Location:  



Preferred onsite - Idaho Falls, ID or Tampa, FL


Remote optional



Physical Requirements:  



Prolonged periods sitting at a desk and working on a computer.  





Multiple video meetings each day where web camera use is required.  



Schedule:  



Full time, 40 hours each week  





Monday through Friday, core business hours of 8:00 AM to 5:00 PM locally with occasional flexibility for collaboration across time zones or to meet critical deadlines.