Branch Manager

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Whaley Foodservice, LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast comprised of over 600 employees located across 31 geographically dispersed locations.Salary: $90,000 + Bonuses*  At Whaley we know people are vital to our success.  We offer a competitive salary and generous benefits including: 

• Medical, Dental, and Vision Benefits
• 401k & Profit Sharing
• Paid Holidays & Vacation
• Bonus Potential 
• Short-Term Disability | Long-Term Disability Insurance (company paid)
• Life Insurance (company paid)

Summary

The Branch Manager is a highly motivated individual who is passionate about business improvement with proven management experience in developing and maintaining a cohesive team. The Branch Manager is expected to meet the established goals for growth and financial performance by performing the following duties personally or through success of the team.

Description

• Coach, direct, and motivate team members.
• Interview, hire and develop team members for formalized succession.
• Evaluate team members and complete performance reviews in timely manner.
• Initiate any necessary documentation for disciplinary and termination procedures.
• Resolve customer conflicts and complaints and address emergencies with a sense of urgency.
• Routinely plan and provide estimate installation jobs.
• Proactively identify, analyze and correct operational problems.
• Accurately forecast business activity and maintain branch operating budget.
• Collaborate with business development on local sales effort; participate in relevant local trade associations.
• Efficiently process and maintain branch related financial transactions.
• File appropriate financial transaction records, including billing, warranty, and credits, with corporate office against deadlines.
• Implement any operational procedures as determined by executive leadership.
• Oversee inventory management to include: truck stock quarterly - maintain inventory at optimum levels.
• Oversee fleet management and communicate additional requests with corporate.
• Perform other duties as required

 Required Education | Experience  

• An AA/AS degree in a business related discipline or the equivalent in experience or higher.
• 7+ years experience working in a related field service industry. Repair, plumbing, telecommunications experience a plus
• 3+ years of management and or supervisory experience.
• Must be at least 18 years of age. 
• Completion of satisfactory background check and drug screen is required. 
• Valid Driver's License and driving record that aligns with our safety standards. 

Skills and Abilities:   

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resource planning, leadership development and coordination of people and resources.
• Excellent customer service skills
• Demonstrated ability to resolve complaints & conflict and negotiate “win – win” solutions.
• Ability to supervise and direct the work of others.
• Proficient computer skills in MS Office including Outlook, Word, and Excel.
• Intermediate math skills including addition, subtraction, multiplication, division and percentages.
• Ability to effectively prioritize and execute tasks and decisions in a high-pressure environment.

Work Environment: 

• Warehouse and office environment.
• Extensive phone use.
• Daily travel within local branch area as well as travel outside area.
• 25% computer time including keyboarding and mouse.
• Lifting and transporting moderately heavy items as required.
• Operational oversight of 24/7 service operation

Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.