Product Analytics Lead

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

We’re looking for a Product Analytics Lead to drive strategic analysis that helps Front make data-driven decisions about our product. In this role, you will be working at the intersection of data insights and product strategy, leveraging data to inform high-impact business and product decisions around the adoption of critical Front features and workflows. You will focus on our core product experience, conducting analysis throughout the product development process, sizing opportunities, analyzing experiments, developing and monitoring key metrics, and informing strategic decisions with data.

What will you be doing?

• Making actionable recommendations about product strategy and prioritization based on a deep understanding of customer engagement and behavior

• Partnering closely with Engineering, Product, Design, and analytics functions across the company to identify opportunities, drive key metrics, and set strategy across multiple product areas

• Generating insights by conducting exploratory analysis, assessing trends, and analyzing A/B tests

• Mentoring and developing team members, leading by example and identifying ways to improve analytics skills and processes

• Evangelizing product data across the company, building excitement around metrics and insights

• Collaborating with other data & analytics functions to ensure we have the right data foundations in place

What skills & experience do you need?

• 5+ years of experience in a quantitative role, e.g analytics, consulting, data science, or an equivalent analytical role conducting quantitative analysis on large datasets

• Bachelor's degree or equivalent in a quantitative field (e.g. Economics, Statistics, Computer Science, Mathematics, etc.)

• Demonstrated strategic thinking skills and leadership ability

• Proficiency using SQL to query large data sets, with a strong understanding of statistics and experimentation

• You are impact-focused, eager to jump in and work in a fast-paced environment

• You are a strong critical thinker, excited to solve ambiguous problems

• You are collaborative, forming trusting relationships with your cross-functional teammates and communicating data clearly across a broad audience

This is a hybrid role, expected to be in our San Francisco office on Tuesdays and Thursdays.

What We Offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Focus Fridays - learn more here!

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