Job Posting Title

Customer Service Specialist -- Lake Eufaula State Park

Agency

566 DEPARTMENT OF TOURISM AND RECREATION

Supervisory Organization

Lake Eufaula State Park

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

The starting pay for this position is $15.00/hr. After successful completion of
a one-year trial period with OTRD, the rate of pay may increase to $15.45/hr.

Job Description

As an employee with the Oklahoma Department of Tourism and Recreation you will enjoy:

A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents. The Oklahoma Department of Tourism and Recreation will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

Basic Purpose

Positions in this job family are responsible for establishing contact with both internal and external customers. They provide the customer with the requested information or assistance concerning the services provided by the agency or direct this request to those who can provide the service.

Typical Functions

• Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service.

• Maintains inventory or other records; sets up displays; maintains cleanliness of work area; and sells merchandise.

• Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services.

• Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities.

Minimum Qualifications

• Must be at least 16 years of age.

• One (1) year of experience in sales, public contact work, handling and processing mail, or general office clerical work; or an equivalent combination of education and experience.

• Some locations will require a valid Driver’s License.

Special Requirements

• Scheduled hours will require flexibility, including holidays, weekends, or events, based on the needs of the agency.

• All candidates tentatively selected for this position will be subject to a background check.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.