Associate Director , Client Delivery - Clinical Research Central Lab Services

At Labcorp, we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but help medical, biotech, and pharmaceutical companies transform ideas into innovations. 

Central Laboratory Services is part of a global contract research organization within Labcorp. We offer the world’s largest network of central laboratories and support global clinical trials testing. A common set of processes, procedures, and instrumentation is offered throughout our sites in Europe, Asia/Pacific, and the United States, allowing us to receive samples globally and provide more than 700 assays across all laboratory science disciplines. 

LabCorp is seeking an Associate Director, Global Client Delivery to join our Central Labs Services team. In this position, you will be accountable to create, implement and advance the Study Management function’s vision and strategy in alignment with the Global Project Management (PM) strategy. This position is directly responsible for the day-to-day management and supervision of the study management team to ensure the successful implementation of the global project management strategy, structure, process, and metrics to deliver outstanding customer satisfaction.

The Associate Director will ensure integrated services with other global parts of Global Project Management, across departments and business units, focusing on innovative solutions to meet the needs of the pharmaceutical and biotech industries. The three primary areas of focus are:

• People: Provide an environment where people can build their careers and thrive

• Process: Contribute to an ongoing and sustainable improvement in cost, quality and service delivery for the Portfolio Manager, GSM and SDL functions.

• Client: Deliver market-leading quality in an environment of increased regulatory scrutiny through a systematic quality program with focus on continuous improvement.

This is a remote opportunity and can be located anywhere in the US. East coast preferred.

Responsibilities:

• Manage and supervise the day-to-day operations of the project management team including but not limited to:

  • Ensure the development of a competent workforce to meet growth plans within budget.

  • Ensure the seamless integration of project management services and influence pan-Labcorp Drug Development as necessary.

  • Accountable for the activities and outcomes of the project management team(s), taking corrective action where appropriate.

  • Ensure appropriate resource allocation to successfully implement and execute project plans to achieve agreed upon service levels.

  • Ensure the consistent implementation, use and review of SOPs.

  • Establish and monitor performance objectives for direct reports and take corrective action where appropriate.

  • Complete thorough, timely and well-documented performance evaluations and interim progress reviews.

  • Lead the study management team tasks related to planning, budgeting, and cross project management team issues.

• Participate in the Project and Alliance Leadership team to establish strategy and business plans.

• Engage in mentoring and developing staff and participate in Talent Assessment and Succession Planning processes.

• Champion the PM Excellence strategy to continue to grow and enhance the PM competencies across the organization. Engage and partner with other PM pan-Labcorp Drug Development to share best practices and develop appropriate partnerships.

• Drive a culture of continuous improvement, quality, and productivity.

• Identify business growth opportunities and project management service enhancements. Monitor, track, and manage progress to the PM strategy. Share learning and best practices as appropriate.

• Ensure all service failures and opportunities (CCLS and pan-Labcorp Drug Development) are identified, tracked, and resolved in a timely manner. Take preventative action to ensure that the same service failure(s) does not occur. Share learning and best practices as appropriate.

• Accountable for the effective management of the study management team budget as appropriate.

• Effectively partner and influence across CLS Leadership, Alliance Leaders, Business Development Directors, and Executive Sponsors to meet the growing and evolving client needs.

Minimum Experience Required:

• Minimum 5 years of people leadership experience

  • Exp