OPERATIONS ANALYST II - 41500188

Requisition No: 857717 

Agency: Florida Gaming Control Commission

Working Title: OPERATIONS ANALYST II - 41500188

 Pay Plan: Career Service

Position Number: 41500188 

Salary:  $41,505 - $43,750 

Posting Closing Date: 08/02/2025 

Total Compensation Estimator Tool

FLORIDA GAMING CONTROL COMMISSION

Division of Pari-Mutuel Wagering

 

Operations Analyst II

Position Number: 41500188

Hiring Salary: $41,505 - $43,750

 

***Open Competitive***

 

Overview:

The Florida Gaming Control Commission is responsible for exercising all regulatory and executive powers of the state with respect to legal gaming, including pari-mutuel wagering, cardrooms, slot machine facilities, oversight of gaming compacts, and other forms of gambling authorized by state law, excluding the Lottery, as well as directly enforcing Florida’s gaming laws and combatting illegal gambling activities.

 

The agency is overseen by five Commissioners who are appointed by the Governor, with Commissioners appointing an Executive Director who leads a team of nearly 200 staff members.

 

The mission of the Florida Gaming Control Commission is to preserve and protect the integrity of gaming activities through fair regulation, licensing, effective criminal investigation, and enforcement.

 

The Commission offers a supportive work environment that fosters growth and collaboration.

 

Position Duties and Responsibilities:

This is a highly responsible position responsible for complex licensing work within the Division of Pari-Mutuel Wagering, Operations Unit. The ideal candidate for this position must be productive under tight timeframes, balance multiple and competing priorities, and maintain goal-directed behavior; must interact courteously and professionally with others internally and externally and be able to meet expectations under stressful conditions; will have experience working alone and as part of a team in researching, gathering, comparing and analyzing information relating to assignments and projects. The duties are as follows:

• Reviews and processes pari-mutuel, cardroom, and slot machine occupational license applications initiated at the field offices or sent directly to Tallahassee.  
• Takes appropriate action in the licensing database to facilitate the issuance of a license for eligible applicants.
• Accurately profiles each application in the licensing database within 24 hours of receipt.
• Identifies deficient applications and notifies applicant of errors and/or omissions within 30 days. 
• Creates checklist to ensure all requirements have been met. 
• Retrieves criminal history reports from the FDLE website; matches the criminal history with the application and determines whether further documentation is required from the applicant.  
• Answers public inquiries regarding pari-mutuel, cardroom, and slot machine occupational licensing laws, rules and/or policies and procedures. 
• Responds to customer inquiries via email, telephone, OnBase Escalation, and Smart Sheet Correspondence process.
• Assists with scanning fingerprint cards for electronic submission to FDLE on an as-needed basis.  Submits retained fingerprints to FDLE via Falcon.
• Researches and requests license and enforcement status information from other gaming jurisdictions for each slot application; reviews information to determine applicant eligibility.
• Assists with scanning and indexing documents into OnBase, the Commission's imaging system.
• Answers questions from the field staff and the public regarding pari-mutuel, cardroom, and slot machines occupational licensing laws, rules and/or policies and procedures.
• Performs special projects and other duties assigned by the Licensing Administrator or the Chief of Operations.

 

Knowledge, Skills, and Abilities:

• Knowledge of basic computer software to effectively utilize Microsoft Word, Outlook, Excel, and internet browser software programs and competency in the operation of standard desktop computers, printers, and optical scanners;
• Ability