Location

ST. LOUIS, MO 63110

Scheduled Hours

40

Position Summary

Responsible for clinical program management, including program planning, implementation and evaluation. Promotes the delivery of care, based on the program philosophy. Responsible for oversight of daily operations related to implementation of the project/program. Acts as a central coordinator for these two divisions working with the central administrative areas of the department such as Q&S, HR, Reporting areas, OneRad.

Job Description

Administration:

• Designs and coordinates a plan with various leadership members, including practicing physicians and other management staff to provide quality medical services in an efficient and effective manner.
• Designs and implements process to accommodate patients with urgent medical needs on a same-day basis and patients with routine medical needs on a scheduled basis.
• Provides administrative supervision for clinical managers in designated service areas.
• Tracks key operating statistics and provide management reports.
• Coordinates patient care services with department administrators, division administrators, the Faculty Practice Plan (FPP), other School of Medicine clinical departments, Barnes Jewish Hospital and other external organizations, such as home care agencies.
• Aligns staffing levels with clinical demand and service needs.
• Suggest direct report to physicians.
• Work collaboratively within multidisciplinary teams.
• Perform indirect, non-clinical tasks related to the job, including regular attendance at staff and other meetings and timely compilation of client data upon request.
• Monitors dashboards provided from various sources which track volume, wRVUs
• Analyzes trends across modalities, locations, and providers.
• Identifies capacity gaps and recommends staffing or workflow adjustments.
• Monitors wRVUs, case mix, and scheduling efficiency.
• Partners with Division Chiefs to forecast growth and align staffing models with demand.
• Presents monthly and quarterly operational reports to leadership.
  

Planning:

• Regularly secures and disseminates legal and reimbursement information to maintain compliance with changing legislation and regulations.
• Implements tactical and strategic planning processes to address changes in services and volume, including formulating recommendations in response to requests for changes in sessions, staffing or exam room utilization.
• Assist Project/Program Director in strategic planning, program development
• Ensure high-quality services through ongoing program evaluation.

Organization:

• Oversees the development of an efficient and effective organization of professional and support staff to meet the personnel resource needs of the organization.
• Analyzes and evaluates the effectiveness of clinical operations using new and established clinical practice and service standards and recommends required changes.
• Implements approved changes.
• Formulates, recommends, implements and evaluates policies and procedures required to execute the ambulatory care activities.
• Develops and administers a quality improvement program that addresses risk management, patient complaints, patient satisfaction and provider satisfaction issues, including evaluating the role of technological advances.
• Participates in committees and work groups impacting operations such as the FPP, WUSM and medical center hospitals.
• Ensures coordination of activities with the departmentally-based activities of scheduling, registration, medical records’ management, chart preparation, pre-certification and charge capture.
• Maintain and enhance key community partnerships to develop, advocate for and provide a wide range of services needed.

Fiscal Responsibility:

• Drafts the operating budget for ambulatory care activities.
• Administers the operational budget through assignment of accountability to pertinent staff.
• Interprets the budget to staff, emphasizing the importance of economic resource utilization while maintaining quality service deliver, both medical and operational.
• Tracks routine and unusual expenses consistent with the allocation methodology approved by the Steering Committee.
• Coordinates purchasing to ensure timely and adequate provision of materials required for the ambulatory care activities.
• Participates in the design and utilization of space to accommodate required ambulatory care activities while conserving and making ma