Senior Functional Lead - Service

Senior Functional Lead - Service
Flexible with 40% Travel

Remote
 

Purpose of Role: Weir’s global SAP S/4HANA transformation is a once‑in‑a‑generation programme establishing the core business platforms that will power the company for the next decade. As a senior leader in this journey, the Product Domain Architect brings deep Field Service expertise across SAP FSM, Salesforce, and supporting service management applications, with a proven track record of delivering world‑class field service capabilities in complex industrial environments. Partnering closely with the Product Domain Lead, this role drives the scoping and delivery of key Service Management capabilities including Service Delivery Planning, Resource Management, and Service Execution Management. The PDA ensures all initiatives are architected with a cross‑domain, end‑to‑end perspective, maintaining strong alignment with Enterprise Architecture and stepping into full domain leadership when required. Designed for a high‑calibre transformation expert, this role accelerates Weir’s Service Management maturity across people, process, and technology—directly enabling strategic outcomes and programme success.

What we offer: At Weir, we are proud to provide reward on a basis which is fair and attractive, including a competitive benefits package. Through our ‘We are Weir’ framework, we focus on the importance of our people and the contribution they make to our organisation.  

• Health & Wellbeing: As a global organisation there isn’t one single solution that will enable us to take a proactive approach to our health and wellbeing.  We have built a Health and Wellness framework focusing on Culture & Leadership, Safety & Environmental, Mental Wellbeing, Physical Wellbeing, Digital Wellbeing and Financial Wellbeing for different parts of the business to bring to life in a way that is most meaningful for them. 

•  Grow your Own Way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must go down. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives. 

• Be You and Belong: Weir is a welcoming, inclusive place, where everyone's contribution is recognised and all employees are encouraged to innovate, collaborate and be

Key Responsibilities

• Strategic Leadership & Partnership: Drive Service Management transformation by partnering with- and deputising for  - the Product Domain Lead, leveraging SAP Fit‑to‑Standard and Clean Core principles to maximise value across all Service capabilities.

• End‑to‑End Capability & Value Stream Ownership: Own and govern the Service Management capability and its Enterprise Value Streams (e.g., Request to Service), ensuring cross‑domain alignment and value‑driven delivery through close collaboration with other Domain Architects.

• Architecture, Solution Design & Governance: Lead the design, implementation, and optimisation of Service solutions, translating business requirements into scalable architecture; govern the domain roadmap, architectural artefacts, standards, risks, and decisions while ensuring alignment with Enterprise Architecture.

• Cross‑Domain Collaboration, Data, Integration & Innovation: Work across architecture teams to ensure coherence, guide solution architects, shape data and integration patterns, uphold strong data governance, and drive ongoing innovation through emerging service technologies and modern cloud approaches.

• Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world class safety culture.

Job Knowledge, Skills & Experience

• Service Process, Systems & Domain Expertise: Brings deep expertise in designing and optimising end‑to‑end Service Delivery and Management processes—including governance, resource planning, customer demand forecasting, service execution, and knowledge management—with strong understanding of industry standards.

• SAP FSM, Salesforce & Related Technologies: Experienced with SAP FSM, Salesforce, and cloud‑based ERP systems, with strong understanding of service operations, workflows, integrations, and mobile field technologies.

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