Hospitality Manager, Customer Experience Center

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The Hospitality Manager is responsible for delivering exceptional, high-touch customer experiences at the Experience Center. This role oversees all hospitality operations including guest services, catering, environment readiness, and on-site event execution. The Hospitality Manager ensures every visit is seamless, memorable, and aligned with brand standards. This position plays a critical role in shaping the customer journey by creating a welcoming, professional, and thoughtfully curated environment from arrival through departure.

Key Activities:

Guest Experience & Engagement

• Serve as the primary hospitality lead for all visits.
• Create a welcoming, polished experience for all guests, ensuring high standards of service.
• Anticipate guest needs and proactively resolve issues to maintain a seamless visit.
• Partner with internal stakeholders to align visit objectives with hospitality execution.

Catering & Food Service Management

• Oversee all catering operations, including menu planning, vendor coordination, dietary accommodations, and presentation standards.
• Manage catering kitchen cleanliness, food safety, and compliance with health regulations.
• Conduct daily, weekly, and monthly inspections of hospitality and catering spaces.
• Ensure elevated presentation standards for executive-level dining experiences.

Experience Center Operations

• Ensure meeting rooms and cafe are guest-ready at all times.
• Manage room setups, event transitions, and on-site logistics.
• Oversee inventory for hospitality supplies and manage vendor relationships.
• Collaborate with facilities and operations teams to ensure flawless execution.

Standards and Continuous Improvement

• Establish and maintain hospitality standard operating procedures and service standards.
• Track guest feedback and identify opportunities to enhance the experience.
• Ensure compliance with safety, sanitation, and operational policies.

Required Knowledge/Skills, Education and Experience:

• Bachelor’s degree in Hospitality Management, Event Management, Business, or a related field preferred
• 5+ years hospitality, hotel, event, or customer experience management experience
• Experience supporting executive-level or C-suite engagements strongly preferred
• Strong organizational and project management skills
• Exceptional attention to detail and service mindset
• Ability to thrive in a fast-paced, high-visibility environment
• Proficient in Microsoft Office and event planning tools
• Ability to perform with only general instruction on new assignments with minimal direction
• Highly organized and detail-oriented with the ability to interact with personnel at all levels

Key Competencies:

• Executive presence and professionalism
• Customer-centric mindset
• Operational excellence
• Strong communication skills
• Problem-solving and adaptability
• Vendor and stakeholder management

Work Environment:

• On-site role within a customer-facing Experience Center
• Ability to lift up to 25 lbs and support physical event setup when needed
• Flexibility to support early mornings, evenings, or special events as required

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

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