Key Account Manager

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.

We are seeking a skilled Key Account Manager to support and expand industrial water treatment programs for customers in the Greater Houston, Texas region. This role combines technical expertise, relationship management, and commercial strategy to deliver Solenis’ value to customers across refineries, chemical plants, manufacturing facilities, and other industrial sites.

The Key Account Manager will be responsible for ensuring optimal performance of customer treatment programs, driving revenue retention and growth, and serving as a trusted advisor on cooling, boiler, and wastewater system optimization.

Responsibilities

Technical Program Management

• Conduct routine testing, monitoring, and troubleshooting for cooling, boiler, and wastewater treatment systems
• Optimize chemical programs to improve system performance, asset protection, and operational reliability
• Troubleshoot feed systems, pumps, controllers, and monitoring equipment
• Conduct audits, system surveys, and performance evaluations to drive continuous improvement

Customer Relationship & Account Growth

• Build strong, long‑term relationships with operations, engineering, reliability, and procurement teams
• Identify new business opportunities within existing accounts and develop value‑driven proposals
• Present technical reports, KPIs, business reviews, and program recommendations clearly and professionally
• Collaborate with customers to address performance issues, implement corrective actions, and strengthen partnership value

Commercial Ownership

• Manage account revenue, pricing execution, and contract performance
• Deliver targeted growth through consultative selling and program expansion
• Support inventory management, chemical ordering, and coordination of on‑site service requirements
• Partner with internal Solenis teams to ensure timely delivery, high service quality, and customer satisfaction

Safety & Compliance

• Model and reinforce Solenis’ safety culture across all customer locations
• Ensure compliance with customer safety protocols, environmental regulations, and Solenis standards
• Maintain accurate and timely records of service activities, audit findings, and program performance

Qualifications

Required

• Bachelor’s degree in Chemical Engineering, Chemistry, Environmental Engineering, Mechanical Engineering, or related field (equivalent experience may be considered)
• 3+ years of experience in industrial water treatment involving cooling towers, boilers, or wastewater systems
• Strong mechanical aptitude with ability to troubleshoot feed equipment, sensors, valves, and controllers
• Proven ability to manage customer relationships and deliver strong account retention
• Excellent communication, problem‑solving, and organizational skills
• Valid driver’s license and clean driving record

Preferred

• Experience with chemical plants, refineries, or heavy industrial facilities in the Houston/Gulf Coast region
• Prior success managing high‑value accounts or multi‑site customer portfolios
• Experience working within customer safety programs such as LOTO, confined space, or contractor onboarding systems

What You'll Bring

• Bachelor's Degree in Chemical Eng