Customer Service Officer

Company Description

About Us

At Signal Tru Brand, we specialize in bold, strategic advertising campaigns that cut through the noise. Based in Birmingham, we are a results-driven firm committed to delivering tailored brand solutions that reflect authenticity and value. Our approach merges creativity with clear messaging to help our clients thrive in competitive markets. We believe in building long-term partnerships and empowering our team to grow alongside the brands we elevate.

Job Description

Job Description

We are seeking a highly motivated and detail-oriented Customer Service Officer to join our team. In this role, you will serve as the primary point of contact for our customers, ensuring that inquiries are addressed with professionalism, efficiency, and care. You will help maintain a high standard of customer satisfaction while supporting internal teams with client-focused insights.

Responsibilities

• Handle customer inquiries via phone, email, and in-person professionally and promptly

• Resolve issues efficiently while ensuring a positive customer experience

• Maintain accurate records of customer interactions and transactions

• Collaborate with other departments to ensure seamless communication and support

• Identify areas of improvement in customer service processes and recommend solutions

• Follow company guidelines and maintain up-to-date knowledge of products and services

• Monitor customer satisfaction and report feedback to management

Additional Information

Benefits

• Competitive salary ($55,000 - $62,000)

• Opportunities for professional growth and advancement

• Supportive team environment focused on continuous improvement

• Skills development and training programs

• Health, dental, and vision insurance options

• Paid time off and holidays