Manager, Client Support

Location: Jersey City NJ (Hybrid)

This is a hybrid position primarily based in either Jersey City NJ office location. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working. 

We give you a world of potential

Computershare has a tremendous opportunity for a Manager – Client Support to join our growing team.  This is a hybrid role (expectation of 2 days in office).  

Before we tell you more about the role, it’s important for you to know a few things about the department that make this such a great place to work, as well as Computershare as a whole.

• Computershare Investor Services (CIS) is a ​​​​​​​​​​​​​​​​​​​​​​​trusted advisor to 6,000 U.S. companies.
  • For more than 35 years, we've been the largest global transfer agent providing advisory services, communications, and technology solutions to many of the world's leading companies. We facilitate shareholder recordkeeping and communications, stock transfers for individual holders and annual meetings, as well as dividend disbursement for public and private companies.
  • Our clients know they can count on our investment in resources, years of industry leadership, locations throughout the world and commitment to service to form long-term relationships that produce real business results.
• We offer fantastic career development and put a lot of time into training and qualifications to ensure the continuous development of the team 

So, now that you know this is a tremendous department in a company that truly supports their employees, I’m sure you’ll want to find out more about the role and what you’ll be involved in

A role you will love 

The Manager, Client Support is responsible for providing leadership to a team of Client Service Administrators supporting Registry clients. Primary responsibilities for the staff include coordinating client events such as annual meetings, dividend payments, tax reporting and informational mailings by interfacing with the client, the relationship management team, and operational units. The Client Service Administrator is also responsible for fulfilling client requests for reporting and for preparing other statistics pertaining to the client’s shareholder base.  The Client Service Administrator initiates requests for service and tracks client service request to ensure that the expectations of the client are met. This Manager role is a facilitator who ensures that the CSAs have the resources they need to achieve their goals and to ensure workloads are balanced and quality is at acceptable levels. The manager also: 

• Ensures that the business unit’s relationship service strategy is executed effectively by the team
• Manages a staff of 10-12 CSAs and makes decisions regarding employment, work allocation, goal setting, performance management, professional development and expense control.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 
• Guides the Relationship Managers in realizing their up-sell and cross-sell opportunities.
• Negotiates the terms of contract renewals, consulting with business units such as Finance and Sales throughout the process
• Coaches and mentors the CSAs for career development
• Travel not required

What will you bring to the role?

• Bachelor's degree (B. A.) from four-year college or university. 
• More than 5 years’ experience in a securities processing service management role. 
• Proven success in giving consultation, direction, guidance and feedback to direct reports on their performance relative to the objectives that have been set.
• Computer Skills: MS Office

Rewards designed for you   

Paid parental leave, flexible working and a caring and inclusive culture. 

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision. 

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter. 

Income protection. Our package includes short and long-term disability benefits, life insu