Customer Service & Tech Support Specialist, Junior

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.  
We are seeking a Junior Customer Service & Tech Support Specialist who will provide support to our clients at the Pearl Harbor Naval Shipyard (PHNSY) Intermediate Maintenance Facility (IMF) located in Pearl Harbor, HI. 

How Your Role Will Make an Impact:

• Coordinate and assign work projects such as converting to new software and hardware, and provides technical support and advice to organizations, individuals, and employees in the information processing department
• Monitor and report client-level computer system performance
• Evaluate workload and capacity of computer system to determine feasibility of expanding or enhancing computer operations.
• Recommend improvements to the computer system
• Review completed projects or computer programs to ensure that goals are met and that programs are compatible with other programs already in use
• Write training manuals and train workers in use of new software or hardware 

What You Will Need to Join Our Award-Winning Team:

• High School Diploma
• Three (3) years of aggregate experience in technical support and customer service
• Clearance: Ability to obtain Interim Secret clearance
• Ability to work onsite
• Security+ certification or equivalent
• Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system
• Ability to develop, update, and/or maintain standard operating procedures (SOPs)

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Applicants may need to meet eligibility requirements for access to classified information; an active United States Department of Defense security clearance or the ability to obtain one may be required for this role. As a federal contractor, CSA will abide by the client’s infectious disease protocols. WE BELIEVE great companies know who they are and what they stand for. CSA’s common purpose and core values were purposefully developed to create a culture focused on unlocking the full potential of our people—so they are inspired to solve our clients’ toughest challenges. It’s no secret, we owe the past 18 years of our success to our outstanding and ambitious team members. To support our hard working team, we offer an environment focused on learning and growth, an awesome benefits package, and opportunities to build a long and successful career. We are constantly on the hunt for talented, forward-thinking problem solvers with an energetic attitude and a strong work ethic to join our elite team of CSAers.      Be a part of CSA… do great things! CSA is a Federal Contractor and an Equal Opportunity/Affirmative Action Employer. If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please send an email to hr@csaassociates.com. Please indicate the specifics of the assistance needed. Assistance is reserved for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries. We’re an equal opportunity employer that empowers our people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status or other protected characteristic. Federal Equal Opportunity is the LawFederal Employee Rights under FMLAFederal Employee Polygraph Protection Act